Technical Support Specialist (Connected Care)

Philips; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading health technology company is seeking a Technical Support Specialist in Milan, Italy, to deliver expert technical support across medical equipment and software. The ideal candidate will have a background in electronics, a Bachelor’s degree, and at least 5 years of experience in technical service within a biomedical environment. Strong communication skills in English and Italian are required. The position involves independent work and collaboration on product improvements.

Competenze

• Minimum of 5 years' experience in technical service within a biomedical environment.
• Applied knowledge of mechanics and networking for troubleshooting.
• Ability to work independently and adapt to a fast-paced environment.

Mansioni

• Deliver expert technical support via phone, email, and chat.
• Diagnose and troubleshoot complex product issues.
• Conduct root cause analyses and implement preventive measures.

Conoscenze

Expert technical support

Problem diagnosis

Electro-mechanical knowledge

Customer management

Organizational skills

Communication skills in English and Italian

Formazione

Bachelor's Degree in Electronics or related field

Descrizione del lavoro

Overview

Technical Support Specialist (Connected Care) – Delivering expert-level technical support by resolving complex customer issues across medical equipment and software, driving product quality improvements, and collaborating cross-functionally to ensure seamless service and innovation.

Responsibilities

• Deliver expert technical support via phone, email, and chat, resolving complex product and equipment issues.
• Diagnose and troubleshoot electro-mechanical and software problems, implementing corrective actions to restore performance.
• Manage escalations across clinical, marketing, and R&D domains, ensuring timely and effective resolution.
• Conduct root cause analyses and define preventive measures to improve product reliability.
• Maintain accurate documentation of support tickets and recurring issues to inform product development and quality programs.
• Report on customer site conditions and misuse to drive proactive interventions.
• Support new product introductions and oversee field installations remotely and on-site.
• Escalate severe issues to senior specialists and ensure visibility across business units and markets.

Qualifications

• Bachelor\'s Degree/ Vocational Education in Electronics or Electrical Engineering, Technical Support, Customer Service Management or equivalent.
• Minimum of 5 years’ experience in technical service within a biomedical environment, ideally including remote support operations.
• Applied knowledge of electronics, mechanics, and networking to install, diagnose, and repair equipment, using appropriate tools and test instruments effectively.
• Strong organizational skills, self-disciplined and the ability to work independently.
• Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Oral and written communication skills in English in addition to Italian as local language.

Working together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won\'t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Learn more about our rich and exciting history. Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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