Technical Support Engineer (Commercial Vehicles)

BYD Europe; Milano; In loco; EUR 32.000 - 45.000; Tempo pieno

Descrizione del lavoro

BYD Europe is hiring a Mobile Engineer to provide exceptional aftersales service for our electric buses and trucks. This role entails extensive travel, ensuring maintenance and repair standards while fostering customer relationships. Ideal candidates will hold an engineering degree, exhibit strong communication skills, and thrive under pressure in a dynamic environment.

Servizi

Commuting allowance

Performance- and experience-based competitive remuneration

Team building events

Employee learning opportunities

Competenze

• Resident near Torino (TO).
• Relevant experience in maintenance is an advantage.
• Fluent in English; proficiency in Chinese is a plus.

Mansioni

• Provide post-sales operational technical support.
• Develop and maintain relationships with customers.
• Supervise diagnostic tools and spare parts in workshops.

Conoscenze

Interpersonal skills

Communication skills

Self-motivation

Ability to work under pressure

Formazione

Bachelor’s degree in engineering

Strumenti

MS Office

Descrizione del lavoro

About the Aftersales Department:

The Aftersales department of BYD Europe is responsible for all fleet operation, service & maintenance, technical diagnose & analysis and product improvement related topics concerning our full electric buses and trucks.

This is including, but not limited to providing technical support to our customers and service providers and continuous feedback to HQ and R&D teams internally for product improvement.

The main objective of the After-sales department is to build a relationship of mutual trust and knowledge with the customers, in order to ensure their continued satisfaction, which will benefit the business and future sales.

The Mobile Engineer is responsible for providing exceptional aftersales service to customers of commercial vehicles, ensuring the highest standards of vehicle maintenance, repair, and customer satisfaction. This role involves extensive travel to customer sites, troubleshooting and resolving technical issues, performing preventive maintenance, and promoting company products and services to enhance customer loyalty.

Main Responsibilities:

Technical Support

• Undertake and assist with post-sales operational issues (e.g. technical diagnosis, repairs and maintenance);
• Check and collect feedback on the technical documentation (e.g. manuals, diagnostic diagrams, etc.);
• Take a lead role in providing technical solutions for highly sensitive topics;
• Help Authorized Workshops implement technical updates and activity campaigns;
• Create FMEA / D-FMEA reports, help improve products together with R&D and QA teams.

Support team management

• Supervise diagnostic tools, special equipment and spare parts in current use at authorized workshops.
• Collaborate with authorized workshops to provide our customers with excellent capabilities and quality of service.

Relationship with the customer

• Develop and maintain relationships with customers;
• Schedule account and operational meetings with customers;
• Management of customer requests and complaints.

Your profile:

• Resident near Torino (TO)
• Bachelor’s degree in engineering or higher.
• Relevant experience in maintenance is an advantage, but fresh graduates are encouraged to apply.
• Ability to work under pressure and manage multiple tasks effectively.
• Self-motivated, responsible, and capable of working independently.
• Strong interpersonal and communication skills.
• Proficient in MS Office (Word, Excel, Outlook, and PowerPoint).
• Fluent in English; proficiency in Chinese is a plus.

We offer:

• Job in a fast-growing company and industry which represents sustainable technology;
• Performance and experience based competitive remuneration;
• Commuting allowance;
• Team building events and employee learning opportunities.

Please note that position is open for candidates eligible to work in Italy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team