Technical Support Engineer

Kstar Science and Technology Netherlands B.V; Bologna; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

Kstar, a leading global provider of new energy solutions, is seeking a Technical Support Specialist in Bologna, Italy. The role involves providing product demonstrations, handling customer queries, and designing documentation. Ideal candidates will have a related engineering degree and experience in after-sales support, particularly in energy storage systems.

Competenze

• Bachelor's degree or higher in engineering-related fields preferred.
• At least 2 years of experience in after-sales or technical support.
• Familiarity with PV energy storage systems.

Mansioni

• Provide product demonstrations and technical training to customers.
• Handle customer complaints through remote instruction or onsite.
• Assist customers with product installation and operation.

Conoscenze

Technical Support

Customer Service

Problem Solving

Formazione

Bachelor's degree in Power Electronics or Electrical Automation

Descrizione del lavoro

Kstar, a leading global new energy solution provider, boasts a well-established presence in key solar markets worldwide. Our expertise spans the spectrum, delivering cutting-edge PV inverters and energy storage systems featuring CATL battery solutions. Our offerings cater to residential, commercial & industrial, and large-scale utility applications.

Backed by 30 years of experience in electrical and electronic technology, Kstar is committed to generating superior new energy solutions for a diverse global clientele. With an impressive 50GW of KSTAR products already installed worldwide, we have earned the trust of energy companies and customers globally. Our unwavering commitment to reliability is at the forefront of our product development lifecycles.

Tasks

1. Provide product demonstration and technical training to customers
2. Handle customer complaints efficiently and accurately, by remote instruction or onsite trouble shooting
3. Help customers on product installation and operation
4. Design product brochures, operation manuals and videos
5. Other work assigned by the leadership

Requirements

1. Bachelor's degree or above, majoring in power electronics, electrical automation or other engineering disciplines is preferred
2. At least 2 years of after-sales or technical support experience, familiar with PV energy storage systems, lithium battery, UPS
3. Proficiency in written and spoken English and local language
4. Business travels are required