Technical Support

Fox ESS; Settimo Milanese; In loco; EUR 28.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading energy solutions provider in Italy is seeking a Technical Support Specialist to assist customers with technical issues. You will respond to inquiries, monitor social media for complaints, and collaborate with various departments to resolve issues. The ideal candidate should possess strong communication skills and problem-solving abilities. Training will be provided, making this an excellent entry-level opportunity for those interested in the energy sector.

Servizi

Competitive salary package

Comprehensive training and development opportunities

Competenze

• Experience in the energy industry is desirable, but training will be provided.
• Ability to handle multiple tasks simultaneously.
• Proficient in using computer systems and software applications.

Mansioni

• Respond to customer queries via phone, e-mail, or chat.
• Monitor customer complaints on social media and provide assistance.
• Collaborate with other departments to ensure timely resolution.

Conoscenze

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to work in a fast-paced environment

Attention to detail and accuracy

Descrizione del lavoro

Technical Support Specialist

We are looking for a Technical Support Specialist to assist our customers with technical problems related to our products and services. Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.

Responsibilities

• Respond to customer queries in a timely and accurate way via phone, e‑mail, or chat, identifying customer needs and helping customers use specific features.
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with the Product, Sales and Marketing teams.
• Handle a high volume of incoming calls and e‑mails from customers.
• Collaborate with other departments to ensure timely resolution of customer concerns.

Requirements

• Experience in the energy industry is desirable, but not essential as training will be provided.
• Excellent verbal and written communication skills.
• Strong problem‑solving and decision‑making abilities.
• Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
• Proficient in using computer systems and software applications.
• Strong attention to detail and accuracy.

Benefits

• Competitive salary package.
• Comprehensive training and development opportunities.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Manufacturing – Energy Solutions