Technical Service Engineer - Italy

JR Italy; Lodi; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A renewable energy company is seeking a Technical Service Engineer in Lodi, Italy. The role involves delivering expert technical support, conducting training, and managing service processes. Candidates should have an engineering degree, over three years of related experience, and fluency in Italian and English. This position requires travel within Italy and occasionally internationally, offering a dynamic working environment focused on customer satisfaction.

Competenze

• 3+ years of experience in technical support, engineering, or field services.
• Based in Italy with the ability to travel nationally and occasionally internationally.
• Fluent in Italian and English, both written and spoken.

Mansioni

• Deliver expert technical support to customers and partners.
• Conduct training sessions to empower installers and internal teams.
• Manage RMA requests swiftly to maintain customer satisfaction.
• Drive service optimization for better response times.
• Collaborate with sales for technical expertise during meetings.

Conoscenze

Technical support expertise

Customer communication

Solution-oriented

Adaptability

Training presentation skills

Formazione

Engineering degree in Electrical Engineering or a related field

Descrizione del lavoro

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Technical Service Engineer - Italy, lodi

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5236510091053629440337148

Job Views:

4

Posted:

22.08.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.