Technical Service Engineer

Avantor; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global laboratory instrument company located in Milan seeks a Technical Service Engineer to manage the technical maintenance and calibration of laboratory instruments. This full-time role requires over 5 years of experience in a customer-focused environment, strong technical knowledge, and fluency in Italian and English. A supportive work culture with benefits is offered, with opportunities for diverse career growth.

Competenze

• 5+ years of experience in a fast-paced, customer-focused environment.
• Strong understanding of company products and services.
• Outstanding interpersonal skills with various client interactions.

Mansioni

• Install, repair, calibrate, and validate instruments.
• Process customer requests and resolve technical issues.
• Assist the sales team with identifying solution opportunities.

Conoscenze

Technical and electronic knowledge

Verbal and written communication skills

Problem solving skills

Time management skills

Customer-focused approach

Fluent in Italian and English

Formazione

High technical / professional school qualification

Degree level education

Strumenti

CRM tools

Microsoft Office

Descrizione del lavoro

Overview

The Opportunity: Our Technical Service Organisation currently has an open position for a Technical Service Engineer to join our team. We are looking for a motivated person with experience focusing on in-house technical maintenance, calibration, validation and repairing our sold portfolio of laboratory instruments.

Responsibilities

• Install, repair, calibrate and validate instruments in house or at customers’ sites.
• Process customer requests, resolve technical issues, handle general inquiries, cross-reference, expedite and communicate with internal teams, suppliers, customers and sales representatives.
• Serve as a liaison with all parties to enable sales growth and achieve customer satisfaction in every transaction.
• Assist the sales team with identifying solution opportunities and support related to service and applications.
• Follow up with internal teams, suppliers and customers on outstanding issues.
• Coordinate information flow and utilise local cross-functional contacts and the CRM database to manage customer requests and interactions.

What We Are Looking For

• High technical / professional school qualification with 5+ years of experience in a fast-paced, customer-focused environment with solution-based selling.
• Degree level education is advantageous.
• Demonstrates ability to effectively use technology platforms including CRM tools.
• Good understanding of the company’s products, services and solution offerings, as well as work processes, policies and procedures.
• Mandatory deep technical and electronic knowledge.
• Strong verbal, written and Microsoft Office skills.
• Good understanding of relationship types and ability to work in a matrix organization.
• Fluent in Italian (mother tongue) and English; additional languages are a plus.
• Outstanding interpersonal skills with the ability to interact with various client and supplier types.
• Good time management, problem solving and stress management abilities.
• Team player with a professional approach; highly customer-focused and proactive.

Our Offer

The position offers a permanent, full-time contract with benefit packages. We welcome candidates from all backgrounds, including those in protected categories.

Disclaimer

The statements describe the general nature and level of work performed by employees in this classification and are not an exhaustive list of responsibilities, duties and skills required. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges advances life-changing science. The work we do changes people’s lives for the better and supports diverse career growth in a culture that values learning and inclusion.

Apply today!

EEO Statement

We are an Equal Employment/Affirmative Action employer and a federal contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law.

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