Strategic Accounts CSM — AI-Driven Growth

Moody's Investors Service; Milano; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

A leading financial services firm in Milan is seeking a Customer Success Manager to drive customer engagement and satisfaction across strategic accounts. In this role, you'll focus on adoption and retention, serving as a trusted advisor and organizing onboarding sessions. The ideal candidate has at least 2 years of experience in customer success or account management, is fluent in English and Italian, and possesses a degree in business or finance. This position involves collaboration with internal teams and a willingness to travel up to 25%.

Competenze

• Minimum 2 years of experience in customer success, account management, or similar roles.
• Fluency in English and Italian, French is a plus.
• Basic understanding of AI concepts and responsible AI practices.

Mansioni

• Drive customer success and strategic engagement across Strategic Accounts.
• Own customer success lifecycle focusing on adoption and retention.
• Serve as a trusted advisor, sharing best practices.
• Organize and lead onboarding and status calls.
• Collaborate with internal teams to improve customer outcomes.

Conoscenze

Customer success experience

Stakeholder management

Communication skills

Business understanding in Finance

Fluent in English and Italian

Curiosity for AI

Willingness to travel

Formazione

Bachelor’s degree in business, economics, finance, or related fields

Descrizione del lavoro

A leading financial services firm in Milan is seeking a Customer Success Manager to drive customer engagement and satisfaction across strategic accounts. In this role, you'll focus on adoption and retention, serving as a trusted advisor and organizing onboarding sessions. The ideal candidate has at least 2 years of experience in customer success or account management, is fluent in English and Italian, and possesses a degree in business or finance. This position involves collaboration with internal teams and a willingness to travel up to 25%.