Sr. FinOps Analyst (Italian), Emerging and Transportation

Amazon; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company in Milan seeks a Sr. FinOps Analyst to manage accounts receivables. The ideal candidate will have a degree in Finance/Accounting/Business Studies and 2-4 years of relevant experience. Candidates must be fluent in Italian and English, possess strong communication and customer service skills, and be proficient in Microsoft Excel. This role includes managing customer queries, collaborating with teams to enhance processes, and ensuring timely collections. Competitive benefits and a supportive environment offered.

Competenze

• Fluent in Italian and English for business communication.
• 2 to 4 years of experience in Accounts Receivables or customer-facing roles.
• Ability to meet tight deadlines and prioritize workload.

Mansioni

• Manage and resolve receivables-related queries from customers.
• Collaborate with teams to resolve disputes and improve customer experience.
• Monitor high-risk accounts and escalate challenges as needed.

Conoscenze

Communication skills

Customer service

Team player

Detail-oriented

Formazione

Degree in Finance/Accounting/Business Studies

Strumenti

Microsoft Excel

Microsoft Word

Descrizione del lavoro

Sr. FinOps Analyst (Italian), Emerging and Transportation

Gar (Global Accounts Receivable) is looking for a proactive, customer- and detail-oriented Collections Analyst whose main responsibility will be to manage and resolve receivables-related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts, and drive monthly collection targets. The successful individual is expected to be self‑motivated, be a quick learner, have strong ownership, and earn trust with customers to facilitate timely payment.

Key Responsibilities

• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post‑correspondence update on accounts receivable records to keep aging up to date, ensure credits and collections are applied, account for uncollectible amounts, and clear miscellaneous differences
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, and establish and maintain good client relationships both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continuously look for ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and maintain excellent attention to detail

A Day in the Life

• Huddle with your team and Team Manager for quick updates, team stats, accolades, etc.
• Review your portfolio to find top priorities for the day
• Complete tasks due for the day, contacting customers and collaborating with other teams for support
• Dive deep into issues encountered and escalate if required
• Attend review meetings or trainings as necessary and update your records

Basic Qualifications

• Degree in Finance/Accounting/Business Studies or other related areas
• Proficient in Italian and English business communication
• 2 to 4 years of experience in Accounts Receivables or other customer‑facing department experience
• Proficient in Microsoft Excel and Word
• Strong communication skills, both written and verbal in Italian & English
• Ability to provide exceptional customer experience
• Good interpersonal skills and team player
• Ability to take initiatives, meet tight deadlines and prioritize workload

Preferred Qualifications

• Degree in Accounting/Finance or a related field
• 2 years experience in handling business customers
• Completed process improvement initiatives

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