Service & Spare Parts Project Manager

Tenova; Genova; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading engineering company in Liguria, Italy, seeks a Service & Spare Parts Project Manager to manage customer service projects. The role involves leading spare parts and technical assistance projects and requires a degree in a technical field along with 3 years of related experience. Successful candidates must demonstrate fluent English skills, familiarity with CRM/ERP software, and an ability to work independently. The position is full-time within the mining industry, offering a dynamic and challenging work environment.

Competenze

• Minimum of 3 years’ experience in a similar role.
• Knowledge of strip processing equipment or cold rolling machinery is a plus.
• Willingness to travel worldwide.

Mansioni

• Serve as the primary point of contact between the customers and the service team.
• Lead and manage spare parts, technical assistance and plant upgrade projects.
• Supervise the preparation of the order execution schedule.

Conoscenze

Fluent in English

Good interpersonal skills

Knowledge of CRM and/or ERP software

Understanding of commercial principles

Ability to function independently

Formazione

Degree in a technical/commercial field

Strumenti

SAP

Descrizione del lavoro

We are looking for a Service & Spare Parts Project Manager to join our Downstream Team to ensure the correct management of after sales activities assisting the customer with spare parts supply and upgrades.

Responsibilities

• Serve as the primary point of contact between the customers and the service team.
• Lead and manage spare parts, technical assistance and plant upgrade related projects from initiation to completion, ensuring alignment with timelines, budgets, and performance targets.
• Implement the operating budget for the orders the manager is responsible for.
• Supervise the preparation of the order execution schedule, request all necessary resources, and ensure projects are implemented on time and within quantity requirements.
• Define, together with the dedicated functions, the modalities for resource procurement (in‑house work / outsourcing, purchase, etc.).
• Determine objectives in agreement with contractual conditions (costs, timing, quality), scope of work and corporate policy for order management.
• Elaborate the Procurement Plan, define the level of criticality of components, coordinate with the procurement function for solving procurement issues.
• Verify project progress through periodic reports, identify delays, decide on corrective actions, and oversee implementations.
• Maintain official contact with the client on managerial and contractual aspects, manage and negotiate any variants or changes.
• Issue Purchase Requests for Supply and Tenders.
• Participate, if required, in procurement negotiations with key suppliers for supplies/tenders.

Qualifications

• Degree in a technical/commercial field.
• Minimum of 3 years’ experience in a similar role; knowledge of strip processing equipment or cold rolling and machinery is a plus.
• Understanding of commercial and logistic principles.
• Willingness to travel worldwide, if requested.
• Fluent in English, written and spoken is mandatory.
• CRM and/or ERP (ex SAP) software knowledge.
• Good interpersonal skills, strong self‑supporting/independent character, and good understanding of dynamic and challenging environments.
• Open mind attitude and desire to take on new challenges that complete the ideal profile.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Customer Service
• Industry: Mining

Job ID: 00007958