Service Program Manager

ABB; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global automation company in Milan is seeking a Service Program Manager to manage strategic transformations in its service business. Responsibilities include overseeing a critical project portfolio, leading cross-functional teams, and ensuring quality and efficiency. The ideal candidate will have a relevant degree, several years of project management experience, and strong communication skills in English. This full-time position offers opportunities to drive impactful industry changes.

Competenze

• Several years of proven track record in project or program management within a service-driven environment.
• Demonstrated ability to plan, lead, and execute large-scale, cross-functional, and international projects.
• Excellent verbal and written communication skills in English.

Mansioni

• Manage strategic transformation in the service business as a Service Program Manager.
• Oversee a portfolio of interdependent programs and projects.
• Drive the implementation of the service strategy in the designated area.

Conoscenze

Project management

Cross-functional leadership

Stakeholder communication

Process optimization

SAP proficiency

Quality management

Formazione

Degree in a technical or business-related field

Strumenti

MS Office

SAP

Descrizione del lavoro

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

Responsibilities

• In this key position, you will manage strategic transformation in the future of our service business as a Service Program Manager (m/f/d). You will be responsible for the effective execution of a critical project portfolio globally. You act as a central interface between teams, management, and customers, ensuring that quality, safety, and efficiency are always maintained.
• Oversee a portfolio of interdependent programs and projects, ensuring alignment with strategic objectives while facilitating prioritization, resource planning, and execution to maximize value and long-term benefits in close collaboration with senior leadership.
• Lead the end-to-end delivery of one or more large-scale, cross-functional programs, establishing the execution approach and overseeing handover, planning, and monitoring activities for both internal and external resources to accomplish program and project goals. Maintains and enhances portfolio reporting, dashboards, and performance metrics and supports portfolio governance processes including gate reviews and benefit tracking.
• Define program scope, goals, timelines, and deliverables in collaboration with stakeholders, ensuring integrated planning and coordination across project teams. Lead and manage individual projects and work packages when required, ensuring timely delivery, quality, and alignment with program and organizational goals.
• Drive the implementation of the service strategy in the designated area, by defining detailed objectives, key results, and milestones of strategic initiatives in collaboration with service management and monitoring the progress of related activities. Ensure alignment with other strategic initiatives. Manages stakeholder communication, status reporting, and program governance, ensuring transparency and alignment throughout the program and portfolio lifecycle.

Qualifications

• Degree in a technical or business-related field, providing a solid foundation to navigate both operational and strategic aspects of global service programs.
• Several years of proven track record in project or program management within a service-driven environment, ideally with exposure to international operations and transformation initiatives.
• Demonstrated ability to plan, lead, and execute large-scale, cross-functional, and international projects, ensuring alignment with business strategy, quality standards, and customer expectations.
• In-depth knowledge of portfolio management, process optimization, and governance frameworks, including performance tracking, benefit realization, and gate review processes.
• Proficiency in MS Office and SAP, complemented by solid knowledge of quality management, occupational health and safety (OHS), and technical service support best practices.
• Excellent verbal and written communication skills in English, with the ability to influence, engage, and align diverse stakeholders while driving change management.
• Structured, team-oriented, and customer-focused working style, ideally supported by a recognized project management certification (e.g., PMP, PRINCE2), ensuring consistent and disciplined execution.

About ABB

ABB's Machine Automation Division (B&R) is an innovative automation company headquartered in Austria with additional offices around the world. B&R became part of ABB's Robotics & Discrete Automation division in 2017 and, together with the ABB Robotics division, employs more than 11,000 people at over 100 locations in more than 53 countries. As a leading global provider of automation solutions, B&R develops, produces and sells industrial electronics, software solutions and mechatronic solutions as well as technologies for machine and factory automation. Since 2020, B&R's automation portfolio has also included Codian brand delta robots. Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Job Summary

Job number: JR00008382

Date posted: 2025-09-19

Profession: Service

Employment type: Full_time

Type: external