Service Engineer

YIZUMI; Brescia; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A machinery manufacturing company in Brescia is looking for an Associate level customer service professional. The role involves providing comprehensive after-sales support for injection molding machines, including installations, troubleshooting, and training clients. Candidates must have a relevant degree, at least 3 years of experience in a similar industry, and be proficient in English. This full-time position requires readiness for international travel and offers an annual bonus based on KPIs.

Servizi

Annual Bonus: additional 1 month salary for KPI bonus

Competenze

• 3+ years in service work or technical support in the injection molding machine industry or related.
• Ability and willingness to travel, including internationally.

Mansioni

• Participate in trainings for improving after-sales service.
• Provide timely after-sales service support to customers.
• Handle machine quality issues online and on-site.
• Install and commission new equipment.
• Train customers on equipment operation and maintenance.
• Ensure safety precautions during service processes.

Conoscenze

Proficient in electrical schematic interpretation

Proficient in hydraulic schematic interpretation

Proficient in mechanical assembly/component drawings

English communication skills

Operation of injection molding machines

Knowledge of plastic raw materials

Ability to travel overnight

Valid driving license

Electrician's certificate or equivalent

Formazione

College or Bachelor's degree in relevant fields

Descrizione del lavoro

Job Responsibilities

• Actively participate in various trainings organized by the company to enhance after‑sales service capabilities and service quality.
• In accordance with the company's norms and requirements, provide timely and effective after‑sales service support to customers.
• Be responsible for providing online and on‑site handling of machine quality issues for customers in the markets covered by the subsidiary.
• Be responsible for the application and replacement of equipment maintenance parts for the markets covered by the subsidiary.
• Be responsible for the installation and commissioning of new equipment in the markets covered by the subsidiary.
• Negative Mai provides customers with training on operation and use, maintenance and upkeep, as well as handling simple problems.
• Be responsible for the equipment inspection work in the markets covered by the subsidiary.
• Strictly abide by and implement all kinds of safety precautions required by the company and at the customer's site to ensure the safety of personnel and equipment during the service process.
• In line with the company's service work arrangements, it is obligated to travel to other business regions/countries of the company to provide after‑sales service support.
• It is responsible to put forward suggestions for improving the quality of the machine during the after‑sales service process.
• Be responsible for assisting other colleagues in the subsidiary to complete the on‑site inventory work of the subsidiary's spare parts warehouse.
• It is responsible for proposing suggestions on spare parts from the subsidiary's spare parts warehouse during the after‑sales service process.
• Assist in completing other service tasks assigned by the headquarters' Technical Service Department.

Job Qualifications

• College or bachelor degree, major in mechanical manufacturing, electric engineering, automation or plastic material or equal;
• 3 years service work or technical support work experience in injection molding machine industry or related industry;
• Proficient in mastering the electrical schematic, hydraulic schematic, and mechanical assembly/component drawings of injection molding machines and peripheral equipment;
• Possess English listening, speaking, reading and writing skills;
• Proficient in the operation and maintenance of injection molding machines and peripheral equipment;
• Knowledge of conventional plastic raw materials;
• Ability and willingness to travel overnight, including international travel;
• Ability to drive, have driving licence;
• Having an electrician's certificate or an equivalent one can meet the requirements of the local country for after‑sales service work.

Welfare

• Annual Bonus: additional 1 month salary for KPI bonus

Position Budget

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Machinery Manufacturing