Service Designer

Reale Group; Torino; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading insurance company in Turin is seeking a Service & Business Designer to analyze processes and improve operational models. This role requires 3-5 years of experience in Service or Business design, preferably in the insurance or finance sectors. The successful candidate will use Design Thinking methodology to collaborate with stakeholders and enhance user experiences. Strong analytical and problem-solving skills are essential, along with proficiency in prototyping tools like Figma and Miro. The position may require onsite work when needed.

Competenze

• 3-5 years of experience in Service/Business design, preferably in Insurance or Finance.
• Certification in Design Thinking from recognized institutions is a plus.
• Strong analytical thinking in dealing with complex systems.

Mansioni

• Analyze processes, services, or products to identify pain points and opportunities.
• Collaborate with stakeholders to design project roadmaps.
• Lead workshops to co-create future user experiences.

Conoscenze

Service Design

Business Design

Design Thinking

Analytical thinking

Problem solving

Agile principles

Lean principles

Prototyping tools (Figma, Miro)

English (B2)

Formazione

Education in Service/Systemic/Strategic Design

Strumenti

Microsoft Excel

Microsoft PowerPoint

Descrizione del lavoro

Who we are, what we do and why we do it

We are a team of Service Designers with a strong focus on Design Thinking methodology, working in the Organization and Process Transformation area of Reale Mutua.

We rethink existing operational models in disruptive ways, aiming to bring benefits throughout the entire value chain. This is because we believe that delivering the best experience to our end customers begins with ensuring the satisfaction of our internal ones.

What you should do

The Service & Business designer will need to analyze processes, services, or products to identify pain points and opportunities. Solutions derived will ensure improved operational models and benefits measurable through KPIs.

In both strategic long‑term projects and short tactical ones, the Service & Business designer should collaborate with the stakeholders in:

• Designing a project roadmap, outlining each Minimum Viable Product/Process (MVP) and subsequent developments, and addressing them by following the necessary Design Thinking phases;
• Building and coordinating cross‑functional teams.

Some key activities:

• Use qualitative and quantitative research (e.g. conduct one‑to‑one interviews, surveys, data analysis) to understand the problem and measure it with relevant indicators (e.g. timing);
• Analyze internal and external environment to identify market gaps, risks, and opportunities (e.g. techniques may include SWOT and PESTEL analysis);
• Lead workshops while contributing to co‑create future user experiences using service tools (e.g. user journeys, system maps, blueprints), while always defining success KPIs;
• Collaborate with relevant departments to create prototypes of different project elements (e.g. value proposition, business model, marketing campaign, interfaces) and test them using different techniques (e.g. A/B testing);
• Assist IT and UX designers in writing user stories and flowcharts;
• Promote continuous improvement by defining UX, technical, and business KPIs for tracking success.

More than what is written here – we are happy to learn!

Must have

• Experience of 3-5 years in Service / Business design, preferably in Insurance / Finance;
• Design Thinking methodology knowledge – certification from recognized institutions is a plus (e.g., IDEO, NN group);
• Positive, flexible (open to change) and diplomatic attitude;
• Being assertive, passionate, and kind (moral integrity is a must);
• Willingness to work onsite when needed, including on short notice;
• Strong analytical thinking in dealing with complex systems + problem solving when fixing them;
• Understanding of Agile and Lean principles and values – certification from recognized institutions is a plus (e.g., Scrum.org, Scrum Alliance);
• Prototyping tools like Figma and Miro;
• English B2.

Nice to have

• Education in Service / Systemic / Strategic Design;
• Spanish B2;
• Expertise in Business Sustainability & Circular Economy;
• Proficiency in Microsoft Excel and PowerPoint;
• Knowledge in insurance processes.