Senior Technical Support Engineer

CHINT PVSTAR; Lucca; Remoto; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading renewable energy company is seeking a Solution Sales / Technical Support Engineer to join their remote team. This role involves providing pre-sales, during-sales, and post-sales technical support for photovoltaic systems. The ideal candidate should be fluent in English and Italian, with at least two years of experience in the photovoltaic industry. Enjoy flexible working arrangements and the chance to be part of a fast-growing solar business across Europe.

Servizi

Flexible working arrangements

International exposure in the PV market

Competenze

• Minimum 2 years of experience in the photovoltaic industry.
• Strong technical support skills for sales in photovoltaic systems.

Mansioni

• Provide pre-sales technical support and training.
• Offer during-sales installation guidance.
• Address post-sales technical issues promptly.
• Conduct training for internal employees.

Conoscenze

Fluent in English

Fluent in Italian

Knowledge of photovoltaic storage systems

Interpersonal skills

Cross-functional collaboration

Descrizione del lavoro

About Us

PVSTAR Europe is expanding its presence across Europe, delivering cutting-edge photovoltaic and storage solutions. We are looking for a Solution Sales / Technical Support Engineer to join our growing European team, supporting customers across the full sales cycle – from pre-sales to post-sales.

Location: Remote (Italy, preferably Lombardy or Emilia Romagna, within 1–2 hours from Bologna – future logistics hub)

Department: Europe Marketing Center (direct reporting to Head of Sales, Europe)

Work Mode: Remote / No fixed office

Responsibilities

Pre-Sales Technical Support

• Understand customer requirements and provide comprehensive technical support.
• Collaborate with the sales team during negotiations, addressing technical queries.
• Conduct on-site technical surveys when needed.
• Develop and deliver pre-sales training materials (online & offline).

During-Sales Technical Support

• Refine installation training materials and deliver client training sessions.
• Provide on-site installation guidance when necessary.

Post-Sales Technical Support

• Respond promptly to customer technical issues and complaints.
• Support customers with product usage, maintenance, and replacement.
• Deliver O&M training (online & offline).
• Host technical workshops, seminars, and support trade fair exhibitions.

Internal Technical Support

• Provide technical and quality training for internal employees in Europe.

Qualifications

• Fluent in English and Italian.
• Knowledge of photovoltaic storage systems, inverters, batteries, and mounting brackets.
• Minimum 2 years of experience in the photovoltaic industry (household PV storage systems preferred).
• Strong interpersonal skills with a passion for cross-functional collaboration.

Why Join Us?

• Work remotely with flexible arrangements.
• Be part of an international, fast-growing solar & storage business.
• Direct exposure to strategic sales in the European PV market.

Equal Employment Opportunity

PV STAR is committed to providing all employees with an equal and respectful working environment, free from intimidation, exploitation, or discrimination.

No employee shall be discriminated against based on race, ethnicity, religion, gender, age, sexual orientation, disability, or any other protected status, in any employment practices including hiring, promotion, compensation, or work assignment.