Senior Support Engineer | Europe Remote

n8n; Italia; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A workflow automation platform is seeking a Senior Support Engineer to enhance customer support for users. This role involves providing technical assistance, troubleshooting issues, and contributing to documentation efforts. The ideal candidate has significant experience in tech support and strong communication skills to connect with users effectively. A competitive compensation package, remote work options, and emphasis on work-life balance are offered.

Servizi

Competitive compensation

Equity options

30 days of vacation

Health and wellness benefits

Annual budget for development

Remote-first culture

Competenze

• 5+ years of experience in a technical support or customer-facing engineering role.
• Strong understanding of workflow automation, APIs, and integrations.
• Passion for helping users and improving product usability.

Mansioni

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n.
• Create and maintain documentation and knowledge base articles.

Conoscenze

Technical support

Problem-solving skills

Strong communication

Knowledge of APIs

Networking concepts

Experience with JavaScript

Experience with Docker

Strumenti

Kubernetes

Descrizione del lavoro

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n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded at the end of 2019 and currently:

• Are a diverse team of +120 talented people
• Our annual recurring revenue is growing over 7x year-over-year
• With +118k GitHub stars, we are in the top 50 most popular projects of all time on Github
• Were the 25th fastest growing startup last year and 4th BtoB SaaS Rising 100 this year in Europe according to Sifted
• Received Sequoia's first seed investment in Germany, and most recently secured our $60M Series B (February '25, led by Highland)

We are now looking for a Senior Support Engineer in Europe to ensure all our users—enterprise customers to community members—have a best-in-class support experience.

You will have the opportunity to set standards for customer delight and develop deep knowledge of the low-code & AI landscape while building a top-tier support team.

Responsibilities :

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Requirements :

• 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
• Open to participating in a paid on-call rotation to provide after-hours support
• Strong understanding of workflow automation, APIs, and integrations.
• Strong knowledge of networking concepts like DNS, HTTP / HTTPS, and TCP / IP
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Passion for helping users and improving product usability.

n8n is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for other countries, you need existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n ( ).

Location disclaimer : If you see multiple job postings for the same role, it is likely because we're hiring remotely for this role and posting in different locations to reach potential candidates. Please apply to the location where you are most likely to work from in the future.

Benefits

• Competitive compensation – We offer fair and attractive pay.
• Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
• Work / life balance – We work hard but ensure you have time to recharge :
• Europe : 30 days of vacation, plus public holidays.
• US : 15 vacation days, 8 sick days, plus public holidays.
• Health & wellness – We provide benefits according to local norms.
• Future planning – We provide pension contributions according to local norms.
• Financial security – We offer benefits like disability insurance, life & AD&D coverage, and hospital coverage.
• Career growth – We invest in your development with €1K annually for courses, books, or coaching.
• A passionate team – Regular hackathons and a love for our product!
• Remote-first culture with regular team off-sites.
• Giving back – Support open source projects with $100/month.
• Transparency in company operations.
• An ambitious but kind culture – Our eNPS for 2024 is 94!

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Software Development

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