Senior Manager, After-Market Tech Support & I&D

Amazon; Pisa; In loco; EUR 109.000 - 182.000; Tempo pieno

Descrizione del lavoro

A leading tech company is seeking a Senior Manager to lead their After-Market Support team. This role involves managing a team of engineers responsible for 24/7 technical support across North America, ensuring efficient field dispatch for technical issues. The ideal candidate will have over 7 years of experience in technical support and the ability to analyze and implement solutions to complex problems. A Bachelor's degree in electrical engineering or equivalent experience is required. Competitive compensation based on experience offered.

Competenze

• 7+ years of experience in technical support or related areas.
• 5+ years of experience leading technical teams.
• Strong understanding of mechanical, electrical, and controls systems.

Mansioni

• Lead a team of six engineers for after-market support functions.
• Establish and maintain a 24/7 hotline support system.
• Develop and implement metrics for performance tracking.

Conoscenze

Controls Troubleshooting

Data analysis

Excellent communication

Root cause analysis

Complex support operations management

Formazione

Bachelor's degree in electrical engineering or equivalent

Master's degree in Engineering or Business Administration

Strumenti

Microsoft Office

EtherCAT communication protocols

Descrizione del lavoro

A leading tech company is seeking a Senior Manager to lead their After-Market Support team. This role involves managing a team of engineers responsible for 24/7 technical support across North America, ensuring efficient field dispatch for technical issues. The ideal candidate will have over 7 years of experience in technical support and the ability to analyze and implement solutions to complex problems. A Bachelor's degree in electrical engineering or equivalent experience is required. Competitive compensation based on experience offered.