Senior Cluster Information Technology Specialist

Westin Excelsior Rome; Roma; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A prestigious hotel in Rome is seeking a Senior Cluster Information Technology Specialist. The role involves managing technology resources across properties and ensuring compliance with IT standards. Applicants should have a degree in Hospitality Management or related field, and demonstrated leadership skills. Responsibilities include executing IT strategies, managing backups, and ensuring effective communication with stakeholders. Ideal candidates will possess solid technical knowledge and the ability to thrive in a fast-paced environment.

Servizi

Diverse workforce

Inclusive culture

Opportunities for growth

Competenze

• Minimum 1 year in an Associate Supervisory role or equivalent.
• Fluent in written and spoken English.
• Solid technical knowledge on Server and Active Directory Architecture.

Mansioni

• Maintain documented goals and strategies.
• Ensure stakeholder technology needs are met.
• Manage backups and technology disaster recovery plans.

Conoscenze

Leadership

Project management

Technical knowledge on Server and Active Directory

Problem-solving

Communication

Formazione

Hospitality Management or related education

Bachelor’s degree

Strumenti

Windows Server

Active Directory

LAN/WAN management

Descrizione del lavoro

Job Summary

At The Westin Excelsior Rome, we are looking for a Senior Cluster Information Technology Specialist, reporting to the Multi-Property IT Manager. Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the assigned property(ies) and technology information technology resources objectives. Implements and monitors systems and manages information technology resources compliance requirements. Manages all property technology planning, decision‑making, implementation, maintenance, and disposal. Engages with technology partners, owners, executive committee, and property staff to understand business needs/issues and formulate information technology (IT) related solutions. Manages property internet support and communicates effectively with all stakeholders.

Candidate Profile

• Hospitality Management or related education, awareness of global hospitality technology trends, experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 1 year in an Associate Supervisory role. OR
• Bachelor’s degree level or equivalent and 1 year project management experience. Solid technical knowledge on Server and Active Directory Architecture and Security implementation, Windows Server Operating System and Active Directory, Desktop Operating iT and Desktop Management (GPO), Outlook email and approved mobile devices, IT organization and resources available, LAN Networks. Understanding of the company’s technical standards and policies. Competent written and spoken English skills, demonstrated leadership, project management, organizational skills, negotiation skills.

Responsibilities

• Maintain documented balanced scorecard and annual goals and focus on achieving these goals.
• Execute, prioritize, organize, and accomplish assigned work.
• Demonstrate and apply information resources knowledge by staying up‑to‑date technically and applying new knowledge to your job.
• Complete other reasonable duties as requested by leadership.
• Verify stakeholder technology needs are met and keep informed regarding technology partner activities and priorities.
• Build and maintain positive and effective relations with all stakeholders, including property associates, regional IT, and technology partners.
• Meet all IT technology partners servicing the property on a routine and ad hoc basis.
• Verify effective induction program for new associates or those in new or different roles.
• Cover the cluster leader’s functions during absence.
• Perform performance reviews on a timely basis and allocate sufficient time, research, and effort to ensure the process benefits the development of associates.
• Ensure adequate communication, training, and execution of all talent‑development programs and related initiatives.
• Build and maintain positive and effective relations with direct team members.
• Maintain IT related inventory for the assigned properties/offices in cluster.
• Manage backups and technology disaster recovery planning and execution.
• Generate systems communications for property users to provide user tips, alert users of system problems, and inform staff of progress or status.
• Monitor effective flow of issue management among Continent Support Desk, technology partners, and cluster organizations.
• Attend bi‑weekly regional IT calls.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Provide end‑user support for all LAN and WAN based applications.
• Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN and WAN, including batch monitoring, tape backup, and restoration.
• Ensure that the temperature in the computer and telephone rooms remains below 68 °F.
• Perform LAN and WAN security procedures, including implementing login requests.
• Maintain and configure servers (e.g., MICROS, RS6000, OPERA, Delphi), including collaborating with other personnel to determine server content.
• Install, configure, and manage computer networks, support server system(s), and supporting software.
• Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, upgrades, protocol changes/implementation, and user network communication requirements.
• Review, plan, and evaluate network systems, providing tactical and strategic input on overall network planning and recommending resources required to maintain and/​or expand service levels.
• Provide network communications support and assist with the implementation of office systems.
• Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.
• Plan and manage disk space for entire network.
• Perform testing and analysis of network facilities, including power, links, software, communications devices, lines, modems, and terminals.
• Install and modify application programs.
• Troubleshoot, modify, support, and maintain application programs.

Management Competencies

• Leadership: Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values: Keeps the organization’s vision and values at the forefront of employee decision making and action.
• Managing Change: Initiates and/or manages the change process and energizes it on an ongoing basis, removing barriers or accelerating pace, serving as a role model under pressure or challenge.
• Compliance and Quality: Comply with quality assurance expectations and standards; monitor the performance of others to ensure adherence to quality expectations and standards.
• Problem Solving and Decision Making: Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions; develops and evaluates alternatives and solutions; chooses a course of action.
• Professional Demeanor: Exhibits professional behavior and appropriate communication with other IS personnel to resolve non‑routine problems with hardware, software, or guest room internet access.

Technical Competencies

• Basic computer skills: Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers).
• Mathematical reasoning: Adds, subtracts, multiplies or divides quickly, correctly, and in a way that allows one to solve work‑related issues.
• Oral comprehension: Listens to and understands information and ideas presented through spoken words and sentences.
• Reading comprehension: Understands written sentences and paragraphs in work‑related documents.
• Writing: Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well‑being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. You are the ideal Westin candidate if you are passionate, you are active and take pride in how you maintain your well‑being, you are optimistic, you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.