Sales Associate Temporary - Boutique Firenze

Hermès; Monza; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury goods retailer is seeking a Sales Associate in Monza, Italy, to provide personalized customer experiences and develop long-lasting client relationships. The ideal candidate will have a bachelor's degree, fluency in Italian and English, and a background in direct sales within the luxury sector. This is a full-time, fixed-term role emphasizing teamwork and customer service.

Competenze

• Experience in direct sales, preferably in luxury goods.
• Determined to participate in a people-centric retail project.
• Willingness to work flexibly in a high-paced environment.

Mansioni

• Advise customers across all product categories.
• Build and maintain a customer portfolio for loyalty.
• Support clients with aftersales product care info.

Conoscenze

Fluency in Italian

Fluency in English

Excellent interpersonal skills

Customer service orientation

Team player

Formazione

Bachelor’s degree in fashion/linguistics

Strumenti

Excel

IT tools

Descrizione del lavoro

Overview

The Sales Associate assists clients through personalized and memorable customer experiences, with storytelling about the brand history and product craftsmanship. Provides the most memorable customer experience to develop sales and build long-lasting relationships with clients through heartfelt and bespoke attention and high integrity.

Responsibilities

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Support customers by providing all types of information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through proper client discovery and a bespoke experience to foster loyalty and establish long-term relationships;
• Collect and update client data in accordance with privacy policy and company procedures;
• Play an active role in customers’ events and animations whenever needed;
• Build solid product knowledge, keeping updated with novelties, prices, and stock availabilities.

Profile

• Bachelor’s degree preferably with a fashion / linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: experience in direct sales to clients, preferably in a luxury goods boutique;
• Proficient with Excel / IT tools;
• Willing to work temporarily. It is a fixed-term contract with expected full-time working hours;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Requirements (Company Expectations)

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-paced environment;
• Determined to be part of a people-centric retail project, with vocation for human values, passion and a strong aesthetic sense.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail Luxury Goods and Jewelry

Florence, Italy Metropolitan Area

J-18808-Ljbffr