Sales Assistant - Naples

Golden Goose; Napoli; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand is seeking a Sales Assistant in Naples to enhance the customer experience through personalized styling and exceptional service. The ideal candidate will have 1-3 years of luxury retail experience, be fluent in Italian and English, and have strong interpersonal skills. Responsibilities include assisting customers, engaging in the sales process, and contributing to store presentation. This is a full-time entry-level position in the retail apparel and fashion industry.

Competenze

• Fluent in both Italian and English; additional languages are a plus.
• 1-3 years of experience in luxury retail.
• Ability to understand and monitor industry trends.

Mansioni

• Assist customers to express their personality through fashion.
• Engage in the sales process with product insights and recommendations.
• Cultivate lasting relationships with customers.

Conoscenze

Fluency in Italian and English

Strong presentation skills

Interpersonal and communication skills

Self-motivation with a positive attitude

Team player

Strumenti

Golden App

Sales Force

Xstore

Stealth

Descrizione del lavoro

Join to apply for the Sales Assistant - Naples role at Golden Goose

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.

Description

We are looking for a passionate talent to build our customer experience.

MISSION

The Sales Assistant (Style Manager) introduces the client to the Golden world, explaining the heritage and the values of the Brand. The Sales Assistant (Style Manager) is dedicated to crafting a complete and personalized Golden total look for the clients, capturing their dreams and reflecting their personality. This role is pivotal in achieving high levels of client satisfaction through a Golden narrative, an exceptional service and by fostering enduring relationships.

• Assist customers in expressing their personality through their ideal dream looks, playing a pivotal role in achieving the store's business objectives, customer satisfaction, and overall store success.
• Engage actively in the sales process by providing comprehensive product insights, recommending additional items, and implementing up‑selling and cross‑selling strategies.
• Cultivate and sustain positive customer relationships by making the clients feel relevant in the Golden Family, embracing omnichannel practices, leveraging digital tools and communication methods to ensure that customers receive updates, recommendations, and personalized offers.
• Actively contribute to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are displayed accordingly with the brand's image and standards.
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards.
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

Key Requirements

• Fluency in Italian and English. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce.
• Minimum 1-3 Years Of Relevant Experience In Luxury Retail.
• Self‑motivation with positive attitude and professional selling techniques.
• Good customer focus with strong presentation, interpersonal and communication skills.
• Ability to monitor, catch and understand the most relevant industry trends and good understanding of local market (online and offline).
• Flexibility to adapt to the evolving needs of the business and our customers.
• Strong team player.

Location: Naples

We are an equal opportunity employer and passionately believe that our strength lies in people. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail Apparel and Fashion

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