Sales Assistant (M / W) - Part time (24 hours) Rinascente Milan

Zadig&Voltaire; Roma; In loco; EUR 20.000 - 30.000; Tempo pieno

Descrizione del lavoro

A high-end fashion brand in Rome is seeking a Sales Assistant to connect with customers and support the store's day-to-day activities. The ideal candidate will possess strong sales techniques and fashion knowledge, with a commitment to excellent customer service. Responsibilities include engaging clients, managing transactions, and maintaining store standards. Proficiency in English is required, and additional languages are a plus. Candidates should be energetic and passionate about the fashion industry.

Competenze

• Two years' experience or less in sales with an upper-end brand.
• Ability to advise and guide a demanding clientele.
• English required; additional languages are beneficial.

Mansioni

• Engaging with customers and providing personalized advice.
• Managing the till and processing payments efficiently.
• Maintaining luxurious store environment and standards.

Conoscenze

Customer relationship management

Sales techniques

Fashion knowledge

Effective communication

Descrizione del lavoro

Zadig & Voltaire is an upper‑end brand founded in 1997. The signature of the brand comes from its fine materials such as cashmere, silk and leather. By revisiting basics in a casual and rock’n roll way, Zadig & Voltaire is the embodiment of a new type of luxury. Chic, laid‑back, cool.

Website: www.zadigetvoltaire.com

Position Overview

The role of Sales Assistant is an essential part of the retail function. Connecting and engaging with the Zadig&Voltaire customers, supporting day‑to‑day activities of the team and store, we are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.

Selling Skills

• Be a brand ambassador and embrace the brand Selling Ceremony
• Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.
• Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT)
• Provide personalised advice and drive sales according to the customer’s needs
• Be able to build customer loyalty, understand customer relationship management
• Be able to communicate efficiently and effectively
• Be knowledgeable of the collection and the brand iconic pieces

Operations

• Drive sales: operating till system, take and process payments
• Manage the till and customers queuing efficiently
• Follow company policy and procedure
• Manage the needs of the customer including exchanges, credit notes and holds
• Offer each customer the opportunity to be on the mailing list
• Maintain the replenishment of bags, boxes etc - follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
• Process the deliveries
• Maintain a luxurious store environment and standards
• Answer calls promptly and efficiently, with a pleasant and welcoming manner
• Execute the loss prevention procedure and conduct regular inventories
• Ensure the shop floor and stock room standards are maintained in a clean, tidy condition
• Follow the health & safety guidelines

Merchandising

• Process deliveries (new collection, replenishment, …), transfers
• Process the replenishment of the items on the shop floor according to the ZV Standards
• Support the Store Management in the VM guidelines implementation

Profile Required

• You have two years' experience or less in sales, in an upper-end brand, and have a passion for the fashion and luxury world. You can advise and guide a demanding clientele.
• You are hard‑working, dynamic, energetic with a commitment to customer service.
• ENGLISH is required, additional languages are beneficial.