Sales Assistant (M / W) - Part time (24 hours) Rinascente Milan

Zadig&Voltaire; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand located in Milan is seeking a Sales Assistant. This role is essential to engage customers and provide exceptional service. Responsibilities include driving sales, delivering personalized advice, and maintaining store standards. The ideal candidate has at least two years of experience in retail, is dynamic, and passionate about the fashion world. English is essential, and additional languages are a plus.

Competenze

• 2 years or less experience in sales at an upper-end brand.
• Ability to advise and guide a demanding clientele.
• Dynamic and hard-working commitment to customer service.
• Fluency in English; additional languages are beneficial.

Mansioni

• Welcome and assist customers throughout the sales process.
• Drive sales through exceptional customer approach.
• Maintain a luxurious store environment.
• Manage till and process payments efficiently.

Conoscenze

Customer service

Sales techniques

Fashion knowledge

Communication

Customer relationship management

Descrizione del lavoro

Zadig & Voltaire is an upper-end brand founded in 1997.

The signature of the brand comes from its fine materials such as cashmere, silk and leather.

By revisiting basics in a casual and rock’n roll way, Zadig & Voltaire is the embodiment of a new type of luxury. Chic, laid-back, cool.

Overview

The role of Sales Assistant is an essential part of the retail function. Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store. We are looking for someone who is attentive, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.

The Sales Assistant will welcome and assist customers throughout the entire sales process, describing the product, always focusing on delivering the highest customer experience. You will support the store management in building a store environment that nurtures creativity and employees development.

Responsibilities

• Be a brand ambassador and embrace the brand Selling Ceremony
• Drive sales: warm welcome, exceptional customer approach, use appropriate sales techniques from start to closing the sale.
• Be part of targeting the ZV objectives and meeting store KPIs (AB and UPT)
• Provide personalised advice and drive sales according to the customer's needs
• Build customer loyalty, understand customer relationship management
• Communicate efficiently and effectively
• Be knowledgeable of the collection and the brand iconic pieces
• Operate till system, take and process payments
• Manage the till and customers queuing efficiently
• Follow company policy and procedure
• Manage needs of customers including exchanges, credit notes and holds
• Offer each customer the opportunity to be on the mailing list
• Maintain the replenishment of bags, boxes etc - follow up stock transfers between stores and manage faulty items procedure with the support from the manager
• Processing the deliveries
• Maintain a luxurious store environment and standards
• Answer calls promptly and efficiently, with a pleasant and welcoming manner
• Execute the loss prevention procedure and conduct regular inventories
• Ensure the shop floor and stock room standards are maintained in a clean, tidy condition
• Follow the health & safety guidelines
• Process deliveries (new collection, replenishment…), transfers
• Process the replenishment of the items on the shop floor according to the ZV Standards
• Support the Store Management in the VM guidelines implementation

Profile required

You have two years' experience or less in sales, in an upper-end brand, and have a passion for the fashion and luxury world. You can advise and guide a demanding clientele.

You are hard-working, dynamic, energetic with a commitment to customer service.

ENGLISH is required, additional languages are beneficial.