Retail Ops Leader: Drive Store Excellence

Hermès; Milano; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A luxury retail brand in Milan is looking for a Retail Operations Manager to ensure efficient operations across stores and uphold high standards. This strategic role requires collaboration within store teams and corporate functions, overseeing various projects, and driving operational excellence. The ideal candidate has over 5 years of experience in retail operations, strong leadership skills, and a customer-focused mindset. They will engage a diverse team to foster positive work relationships and ensure compliance with operational protocols.

Servizi

Diversity and inclusion initiatives

Dynamic work environment

Career development opportunities

Competenze

• Minimum of 5 years’ experience in a retail operations role.
• Proven management experience with strong leadership and interpersonal skills.
• Solid understanding of supply chain fundamentals.
• Fluent in Italian and English (written and spoken).

Mansioni

• Lead routine activities and co-manage strategic transformation projects.
• Provide training and coaching to front-office and back-office teams.
• Ensure compliance with legal standards and enforce business protocols.
• Manage logistics operations and optimize costs for improved customer delivery.

Conoscenze

Leadership skills

Communication skills

Analytical mindset

Customer orientation

Problem-solving approach

Formazione

Bachelor's or Master's degree

Strumenti

Microsoft Office

Retail ERP systems (Cegid)

Descrizione del lavoro

A luxury retail brand in Milan is looking for a Retail Operations Manager to ensure efficient operations across stores and uphold high standards. This strategic role requires collaboration within store teams and corporate functions, overseeing various projects, and driving operational excellence. The ideal candidate has over 5 years of experience in retail operations, strong leadership skills, and a customer-focused mindset. They will engage a diverse team to foster positive work relationships and ensure compliance with operational protocols.