Restaurant Supervisor - Aethos Milan

Aethos; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A dynamic hospitality company in Milan seeks a Restaurant Supervisor to oversee daily operations ensuring excellent guest satisfaction. This role involves supporting staff management, coordinating service standards, and handling guest inquiries. Candidates should be fluent in English and Italian, possess strong leadership skills, and have a background in luxury hospitality. The position offers opportunities for professional growth in a fast-paced environment, welcoming applicants who may not meet all criteria.

Servizi

Opportunities for professional growth

Collaborative team environment

Exposure to multi-property finance structure

Competenze

• Experience in restaurant supervision in hotels or luxury hospitality.
• Strong leadership and team management skills.
• Knowledge of hygiene, safety, and food & beverage service standards.

Mansioni

• Supervises daily restaurant operations and ensures guest satisfaction.
• Supports staff scheduling, training, and performance management.
• Handles guest inquiries, complaints, and special requests.

Conoscenze

Fluent in English

Fluent in Italian

Leadership skills

Interpersonal skills

Ability to multitask

Flexible with scheduling

Descrizione del lavoro

Who We Are:

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just "having a job". Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere.

We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and well‑being, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That’s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always strive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

Essential Job Functions and Responsibilities:

• Supervises and coordinates daily restaurant operations, ensuring excellent service and guest satisfaction.
• Supports the Restaurant Manager in staff scheduling, training, and performance management.
• Monitors service standards, ensuring that all food and beverage service meets hotel quality requirements.
• Assists in training and coaching team members to enhance service skills and professionalism.
• Handles guest inquiries, complaints, and special requests in a courteous and efficient manner.
• Ensures compliance with hygiene, safety, and operational policies and procedures.
• Collaborates with kitchen and bar teams to coordinate smooth service and timely delivery of orders.
• Monitors inventory levels, assists in stock control, and reports any shortages or discrepancies.
• Participates in daily briefings, team meetings, and required training sessions.
• Maintains a professional appearance and demeanor at all times, setting an example for team members.

Core Competencies:

• Fluent in English and Italian. Must communicate clearly and professionally with guests and team members.
• Previous experience in restaurant supervision, ideally in hotels or luxury hospitality.
• Strong leadership and team management skills, able to motivate and coordinate staff effectively.
• Able to work under pressure in a fast‑paced, high‑volume environment.
• Excellent communication and interpersonal skills.
• Flexible with scheduling to meet operational needs.
• Ability to multitask and prioritize responsibilities efficiently.
• Knowledge of hygiene, safety, and food & beverage service standards.
• Maintains a positive, approachable, and professional demeanor at all times.
• Must hold the required authorization to work in a European country.

• A dynamic and collaborative team
• Opportunities for professional growth
• Exposure to a multi‑property finance structure

We are very much looking forward to your application.

Even if you don't meet all the criteria, we would love to get to know you.

Application must be in English.