Repairer Portal Program Manager

Stellantis; Torino; In loco; EUR 55.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global automaker in Turin is seeking a Program Manager for the Single Repairer Portal initiative. You will oversee its strategic direction and execution across regions, ensuring timely delivery and high repairer satisfaction. This role involves managing a global team, collaborating with stakeholders, and driving digital transformation efforts. The ideal candidate has a background in information technology or business administration, with proven experience in managing large-scale projects related to parts and service. This full-time role offers an exciting opportunity to shape the future of automotive services.

Competenze

• Experience in leading digital transformation initiatives and managing large-scale projects.
• Understanding of automotive parts, systems and service processes.

Mansioni

• Develop and execute the SRP program strategy aligned with business objectives.
• Supervise the development and integration of key modules.
• Ensure successful execution of the SRP program within budget and timelines.
• Work closely with stakeholders for seamless integration and adoption of the SRP.
• Establish KPIs and metrics for tracking progress and impact.
• Lead and mentor a team of digital transformation professionals.
• Oversee yearly budget for resource allocation.

Conoscenze

Digital technologies understanding

Leadership skills

Communication skills

Analytical abilities

Problem-solving skills

Formazione

Bachelor's degree in Information Technology, Business Administration, or related field

Master's degree preferred

Descrizione del lavoro

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game‑changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview

Within Global Parts & Services (P&S), the Strategy & Business Transformation (SBT) team supports Regions to:

• Attract and retain customers in our service networks, providing solutions for a no‑brainer customer journey
• Conquer independent repairers, becoming their preferred provider of multi‑brand parts
• Accelerate their business transformation through cross‑functional digital solutions and global digital convergence
• Connect vehicle and workshops data to drive business and enhance customers and repairers’ journey
• Identify the right targets to deliver their partnership and M&A strategy

Moreover, SBT shapes the P&S strategy from Business Intelligence insights and from Functions and Regions Want To Be, working on their global clarity and consistency.

You will have the chance to join a global team, with colleagues in NA, SA, EE, IAP and MEA.

The Role

The Repairer Portal is the tool where repairers connect to manage the daily workshop activities, from the customer welcome to the parts orders. Through this portal, repairers access customer information and contracts, service history, recall campaign, parts catalog, quotation tools, diagnostic technical assistance, workshop agenda and management.

The current regional repairer portals are being replaced by a new “Single Repairer Portal” (SRP) in the 6 Stellantis Regions, with the ambition to improve repairer efficiency & developing parts sales.

As the Repairer Portal Program Manager, you will oversee the strategic direction and execution of the Single Repairer Portal (SRP) initiative across the 6 Stellantis Regions. You will coordinate the development and integration of various modules into the SRP, ensuring the program is delivered on time, within budget, and meets repairer satisfaction goals. Your role will involve managing a global team, collaborating with cross‑functional stakeholders, and driving the digital transformation of repairer portal tools to enhance efficiency and parts sales.

Key Responsibilities

• Leadership and Strategy: Develop and execute the SRP program strategy, aligning it with overall business objectives and repairer satisfaction goals.
• Project Coordination: Supervise the development and integration of key modules, including parts catalog, parts distribution, job card management, workshop back office, editorial pages, and user connection.
• Program Management: Ensure the successful execution of the SRP program, with a roll‑out spread from 2025 to 2030. Implement meticulous risk management and escalation processes to ensure program delivery on time, within budget, and with high repairer satisfaction.
• Stakeholder Collaboration: Work closely with product owners, P&S Technical Service teams, and other stakeholders to ensure seamless integration and adoption of the SRP.
• Performance Monitoring: Establish KPIs and metrics to track the progress and impact of the SRP program, ensuring continuous improvement.
• Team Leadership: Lead and mentor a team of digital transformation professionals, fostering a collaborative and productive environment.
• Budget Management: Oversee a yearly budget, ensuring efficient allocation of resources.

Challenges of this mission

• Meet the repairer satisfaction and growth digital sales thanks to a unified & best‑in‑class user experience out a diversity of components
• Drive the SRP Program and deliver it on time | budget | repairer satisfaction thanks to a meticulous risk management & escalation process
• Drive simplicity while dealing with regional specificities diversities

You report to the head of P&S Strategy & Business Transformation.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or a related field. Master's degree preferred.
• Proven experience in leading digital transformation initiatives and managing large‑scale projects.
• Ideally experience in Parts & Service, understanding of automotive parts, systems and service processes.

Skills

• Strong understanding of digital technologies, tools, and trends.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast‑paced, dynamic environment.
• Strong analytical and problem‑solving abilities.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Project Management

Industries

Motor Vehicle Manufacturing

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