Remote Bilingual VA (Italian/English) - Guest Support

Xenia; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A short-term rental company is seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support. This remote position involves handling guest messages, assisting with check-ins, and ensuring smooth operations. Ideal candidates should have experience in hospitality, excellent communication skills, and familiarity with digital tools. The role requires responsiveness and professionalism to enhance the guest experience. Applicants should be prepared for a full-remote setup and might need to open a VAT number.

Competenze

• Fluency in both Italian and English is essential.
• Experience in customer support in the hospitality sector.
• Strong familiarity with digital tools and platforms.

Mansioni

• Manage guest messages via PMS and WhatsApp.
• Assist guests during check-in and check-out processes.
• Respond promptly and professionally to guest inquiries.
• Follow established procedures and communication templates.
• Ensure a smooth and positive guest experience.

Conoscenze

Customer Support

Hospitality & Tourism

Fluency in Italian and English

Excellent communication skills

Time management skills

Digital tools familiarity

Descrizione del lavoro

A short-term rental company is seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support. This remote position involves handling guest messages, assisting with check-ins, and ensuring smooth operations. Ideal candidates should have experience in hospitality, excellent communication skills, and familiarity with digital tools. The role requires responsiveness and professionalism to enhance the guest experience. Applicants should be prepared for a full-remote setup and might need to open a VAT number.