Regional Tech Support Manager – Mediterranean Europe

Illumina; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading genomics company in Milan seeks a Manager for Technical Support. The role involves leading a multi-country team to enhance customer experience and operational efficiency. Candidates must be fluent in English and either Italian or Spanish, with a background in technical support, strong communication skills, and experience in CRM platforms. The company offers a competitive salary and leading employee benefits.

Servizi

Flexible time off

Private medical insurance

Leisure travel insurance

Employee stock purchasing program

Competenze

• Experience managing a team within support organizations or relevant field.
• Experience in life sciences or service delivery is a plus.
• Ability to communicate complex technical concepts clearly.

Mansioni

• Lead a multi-country team of Technical Support Specialists.
• Develop strategies to improve customer experience.
• Monitor and drive performance against KPIs.
• Provide mentorship and coaching to team members.
• Support new product launches with resource coordination.

Conoscenze

Fluency in English

Fluency in Italian or Spanish

Strong written and verbal communication skills

Customer service orientation

Problem-solving mindset

Experience with Salesforce.com

Organizational skills

Formazione

Bachelor’s degree

Master’s degree preferred

Strumenti

Salesforce.com

Descrizione del lavoro

A leading genomics company in Milan seeks a Manager for Technical Support. The role involves leading a multi-country team to enhance customer experience and operational efficiency. Candidates must be fluent in English and either Italian or Spanish, with a background in technical support, strong communication skills, and experience in CRM platforms. The company offers a competitive salary and leading employee benefits.