Project & Customer Success Manager - Digital & Automation

Siemens; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company in Milano seeks a Project Manager & Customer Success Manager. You will oversee IT projects in healthcare, ensuring compliance and managing client relationships. Ideal candidates have a bachelor's degree in engineering and 5+ years of experience. Competitive compensation is offered with opportunities for travel.

Competenze

• 5+ years of experience in project management and client management roles.
• Proven track record with both public and private clients in the IT & Digital sectors.
• Willingness to travel frequently for training.

Mansioni

• Plan and execute complex IT projects for clients.
• Coordinate collaboration between IT teams, clinical staff, and vendors.
• Ensure compliance with medical regulations.

Conoscenze

Project management

Client management

Technical analysis

Communication skills

Interpersonal skills

Formazione

Bachelor's degree in engineering

Descrizione del lavoro

Overview

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Project Manager & Customer Success Manager for our Digital & Automation (D&A) division, which markets Digital/IT solutions within the medical field (RIS-PACS, Enterprise Imaging, Artificial Intelligence, Digital Pathology, Performance Management solutions).

Your role

Project Management

• You will be responsible for planning, executing, and monitoring complex IT projects for both public and private clients.
• You will organize and coordinate a network of collaboration between IT technical teams, clinical staff, and external vendors, ensuring that implemented solutions align with diagnostic and care processes, including compliance with current regulations (ISO/IEC, GDPR).
• You will oversee project testing, ensuring timelines, budgets, and quality standards are met.
• You will guarantee project compliance with current medical regulations (e.g., GDPR, MDR, ISO standards for medical devices), coordinating technical documentation and supporting system validation and certification to ensure safety, reliability, and traceability.

Customer & Success Management

• You will serve as the key point of contact for clients, providing a first level of technical support as needed.
• You will technically analyze the provided solution and oversee the integration of proprietary and third-party products.
• You will be the system manager responsible for meeting service level agreements (SLAs) and coordinating activities with the parent company, local teams, and third-party vendors.
• You will be responsible for the economic control of the project and for upselling new solutions and renewing existing contracts.

Your expertise

• A bachelor's degree in engineering (Computer Science, Biomedical Engineering) or an equivalent qualification is preferred.
• 5+ years of experience in project management and client management roles, with a strong aptitude for understanding technical and project-related aspects.
• Proven track record with both public and private clients in the IT & Digital sectors, specifically within the healthcare market.
• Dynamic, proactive with strong communication and analytical skills.
• A team player who respects diversity and has a collaborative spirit.
• Excellent communication and interpersonal skills with coaching and leadership abilities.
• Ability to work cross-functionally across different business units to solve problems and implement changes.
• Willingness to travel frequently throughout Italy and abroad for training.
• Excellent knowledge of the English language, both written and spoken.

About Siemens Healthineers

To find out more about the specific business, have a look at www.siemens-healthineers.com.

Who we are

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in everyone\'s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world\'s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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