Professional Services Specialist

ACRELEC; Milano; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A technology leader in self-ordering solutions is seeking a Professional Services Specialist in Milan. This role involves supporting self-order kiosk software, optimizing performance through A/B testing, and managing new application releases. The ideal candidate will have strong IT skills, fluency in English, and a knack for customer service. This is a full-time position with opportunities to grow within a dynamic team, ensuring deployments are smooth and efficient.

Competenze

• Fluency in English, both written and spoken.
• Strong skills in IT, especially networking and operating systems.
• QA experience is a plus.

Mansioni

• Support self-order kiosk software operations and content management.
• Manage QA and adoption of new application releases.
• Coordinate pilots and deployments of new versions.
• Train local teams or client staff on new releases.

Conoscenze

English fluency

Strong IT skills

Close Protection

Credit Control

Customer Service

Government

Analytics

Descrizione del lavoro

Are you passionate about technology and client success Join Acrelec and become the voice of Acrelec in your market! We're looking for a Professional Services Specialist to support self-order kiosk software and ensure smooth operations for leading QSR brands in Italy.

What You’ll Do

• Support self-order kiosk software operations and content management.
• Set up and monitor A/B tests to optimize performance.
• Manage QA and adoption of new application releases.
• Coordinate pilots and deployments of new versions.
• Follow up on outstanding software support issues.
• Perform estate grooming: OS & middleware updates monitoring tools for estate views.
• Participate in customer-facing grooming sessions and represent Acrelec in operational activities.
• Create and maintain localized documentation for each release along with troubleshooting guides to pass on to levels 1 and 2 support teams.
• Train local teams or client staff on new releases and troubleshooting procedures.
• Use monitoring tools to produce estate health reports

Your Impact

You'll be the local expert ensuring smooth deployments and high-quality service working closely with our Program Manager and engineering teams. Your role is key to driving innovation and operational excellence.

Qualifications

What we’re looking for

• English fluency (written & spoken).
• Strong IT skills: networking OS.
• Nice to have: QA experience.
• Location: Italy Milano area.

Informations supplémentaires

• Be part of a global leader in self-ordering technology.
• Work on innovative projects that shape the future of QSR.
• Grow within a dynamic professional services team.

Remote Work: No

Employment Type: Full-time

Key Skills

• Close Protection
• Credit Control
• Customer Service
• Government
• Analytics

Vacancy: 1