Professional Services Engineer

Forescout Technologies Inc; Milano; In loco; EUR 45.000 - 75.000; Tempo pieno

Descrizione del lavoro

Join a leading cybersecurity company as a Professional Services Engineer in Milan. In this role, you'll consult with clients to ensure the successful deployment of Forescout's security solutions, focusing on network visibility and compliance. This position offers a collaborative environment with ample opportunities for professional growth and innovation, supported by a dedicated team.

Servizi

Competitive compensation and benefits

Professional growth and development opportunities

Diverse and inclusive culture

Competenze

• 8+ years of IT experience with consultative roles.
• 3 years' experience with network hardware configuration.
• Fluent in Italian and English.

Mansioni

• Customer consultation to identify challenges and develop action plans.
• Administer deployments and manage upgrades of Forescout solutions.
• Create reports for project alignment with customer goals.

Conoscenze

Technical Consultation

Customer Success

Communication Skills

Problem Solving

Multi-tasking

Formazione

Bachelor's Degree in Computer Science or Engineering

Strumenti

Firewalls

IPS

Anti-Virus Solutions

Network Management Systems

VMware

Descrizione del lavoro

Managing cyber risk, together – Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in real-time and at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT / OT convergence, and OT / ICS innovation, all supporting our mission and vision.

Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!

A Forescout Professional Services Engineer (PSE) provides technical and consultative services to their assigned accounts to drive the adoption and maturation of the customers’ Forescout deployments. The post-sales engineer must be able to solve technical and process challenges to ensure customer success. The PSE must also understand the customer environment (people, process, and technology) and how the Forescout deployment supports the customer goals and use cases. The PSE role is to ensure solution success, customer satisfaction, and account renewal / expansion.

What You Will Do

• Customer consultation to determine outcomes, success criteria, and challenges / gaps. Develop and implement plans of action to close gaps and drive successful outcomes.
• Administer and mature customer enterprise deployment of the Forescout solution.
• Interface with Forescout Support and / or R&D to resolve technical issues that may impede success.
• Define and create policies in accordance with customer’s business requirements.
• Manage equipment installation and configuration at all locations, to include lab environments.
• Manage Forescout software and hardware upgrades.
• Manage the ForeScout solution in accordance with the customer’s business goals.
• Create customer reports to achieve project alignment and unity of effort.

What You Will Bring To Forescout

• 8+ years of experience in an IT related field.
• Consultative experience designing and advocating for best-practice solutions.
• Minimum 3 years of experience with network hardware configuration.
• 3 years of significant experience with Windows-based operating systems and Unix systems, specifically Linux.
• Experience deploying and / or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems, and virtual systems.
• Experience implementing complicated software products that involve multiple components.
• Ability to clearly document complicated steps and procedures.
• Working knowledge of shell, Perl, and XML scripting.
• Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects, and aptitude to learn new technologies.
• Excellent interpersonal skills and experience working in demanding and challenging environments.
• Design and architecture experience a plus.
• Bachelor's Degree in Computer Science, Engineering or equivalent industry experience.
• ForeScout Certified Administrator (FSCA) and ForeScout Certified Engineer (FSCE) a plus.
• CISSP and / or PMP certification a plus.
• A self-motivated individual with a ‘can do’ attitude.
• Fluent in Italian and English.

What Forescout Offers You

Managing cyber risk, together – We are led by a visionary leadership team who encourages professional growth and development. We promote a diverse and inclusive culture providing for a collaborative and innovative environment where our team can make an impact on worldwide security while working on technology which is at the forefront of the industry. We are also proud of our competitive compensation and benefits offered. If you have a strong work ethic, are visible and lean in, you will be recognised. We are in growth mode and there is a ton of opportunity at Forescout. Apply now to find out more!

More About Forescout

Forescout Technologies, Inc. delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, OT, IoT, IoMT. The Forescout Continuum Platform provides complete asset visibility, continuous compliance, network segmentation, and a strong foundation for Zero Trust. For more than 20 years, Fortune 100 organisations and government agencies have trusted Forescout to provide automated cybersecurity at scale. Forescout arms customers with data-powered intelligence to accurately detect risks and quickly remediate cyberthreats without disruption of critical business assets. Learn more at .

Our Mission

To continuously identify, protect, and ensure the compliance of all cyber assets across the modern organisation.

Our Vision

A world where every cyber asset is seen, secure and compliant.

Our Cultural Values

• One Team – We all work together, and we all win together.
• Cyber Obsessed – We are curious about technology, innovative and passionate about solving problems.
• Customer Driven – We listen, we learn, and we make it right.
• Relentless – We're smart, determined, and find a way. We figure stuff out.
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.

Our DEI Statement

At Forescout, we are committed to fostering a diverse, equitable, and inclusive workplace. We believe that diversity of background, experiences, and perspectives leads to innovation, creativity, and better decision making. We strive to create an environment where all team members feel valued, respected, and empowered. We actively promote equal opportunities and fair treatment for all individuals, regardless of their race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic protected by law. By embracing Diversity, Equity, and Inclusion, we aspire to build a successful culture where we work together and win together as One Team.

Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES : We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event.

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Service Engineer • Milano, Lombardia, Italia