Premium Italian Customer Experience Specialist

EU Best Jobs; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading recruitment firm in Italy is seeking candidates for a customer service role. The ideal candidate will possess excellent Italian and English communication skills, previous experience in premium brands, and strong interpersonal skills. This position offers comprehensive relocation support, health benefits, and competitive salaries. Additionally, full training and professional growth opportunities will be provided.

Servizi

Complete relocation support

Competitive monthly salary

Health care benefits

Full training by certified instructors

Professional growth & development opportunities

Free online Greek language courses

Competenze

• Previous experience in customer service ideally in a premium or luxury brand.
• Familiarity with CRM systems is a plus.

Mansioni

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary.
• Show empathy and professionalism in every interaction.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly.
• Consistently meet performance targets and quality standards.

Conoscenze

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Formazione

Bachelor’s degree preferred

Descrizione del lavoro

A leading recruitment firm in Italy is seeking candidates for a customer service role. The ideal candidate will possess excellent Italian and English communication skills, previous experience in premium brands, and strong interpersonal skills. This position offers comprehensive relocation support, health benefits, and competitive salaries. Additionally, full training and professional growth opportunities will be provided.