Ostomy Patient Support Team Lead - Hybrid, Data-Driven

Rhian_Convatec; Roma; Ibrido; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global medical products company in Rome is seeking a Patient Support Team Manager to oversee a dedicated team helping ostomate patients manage their care journey. Candidates should have over 10 years of experience in customer service or call centers, with at least 3 years in management. The ideal candidate possesses strong analytical skills, is fluent in Italian and English, and excels in team leadership. This hybrid role offers a competitive salary and opportunities for training and development.

Servizi

Competitive salary + bonus

Training & development opportunities

Collaborative, supportive culture

Competenze

• Minimum 10 years in call centre, customer service, or patient support.
• At least 3 years in a managerial role.
• Speak and write in Italian and English.

Mansioni

• Lead and oversee the Patient Support Team.
• Ensure timely and appropriate contact with patients.
• Train and coach team members for effective engagements.
• Collaborate with Marketing to enhance lead generation.

Conoscenze

Strong analytical skills

Advanced Excel proficiency

Excellent communication skills in Italian and English

Resilient and goal-oriented mindset

Strong coaching ability

Team leadership skills

Formazione

University degree

Strumenti

MSD

TalkDesk

ShowPad

Descrizione del lavoro

A global medical products company in Rome is seeking a Patient Support Team Manager to oversee a dedicated team helping ostomate patients manage their care journey. Candidates should have over 10 years of experience in customer service or call centers, with at least 3 years in management. The ideal candidate possesses strong analytical skills, is fluent in Italian and English, and excels in team leadership. This hybrid role offers a competitive salary and opportunities for training and development.