Onboarding Lead — Build Scalable Manufacturing Ops

Arke; Milano; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A technology company in Milan seeks an Onboarding Lead to own the customer onboarding process from start to finish. This position involves mapping chaotic processes into structured workflows and ensuring customers are guided throughout their implementation of operational systems. The ideal candidate will have strong project management skills, technical fluency with systems integrations, and the ability to communicate effectively with customers to foster confidence and accountability. Competitive compensation and stock options are offered.

Servizi

Stock options

Remote-friendly work environment

In-person visits to customers

Competenze

• Experience in leading implementations of ERP, WMS, MES, or similar systems.
• Comfortable turning chaotic processes into structured workflows.
• Ability to communicate effectively with customers and teams.

Mansioni

• Lead onboarding from signed to live with structured plans.
• Map chaotic processes into workflows.
• Translate customer needs into actionable engineering requirements.

Conoscenze

Leading implementations of operational systems

Structuring chaotic inputs into workflows

Technical fluency with APIs and integrations

Project management

Clear communication skills

Empathy and firmness in challenges

Descrizione del lavoro

A technology company in Milan seeks an Onboarding Lead to own the customer onboarding process from start to finish. This position involves mapping chaotic processes into structured workflows and ensuring customers are guided throughout their implementation of operational systems. The ideal candidate will have strong project management skills, technical fluency with systems integrations, and the ability to communicate effectively with customers to foster confidence and accountability. Competitive compensation and stock options are offered.