Onboarding Lead

Arke; Milano; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A dynamic technology company in Milan is seeking an Onboarding Lead who will manage the end-to-end onboarding process for customers in the software development industry. You will convert chaotic processes into structured workflows, ensuring successful integration. The role requires strong project management skills and technical fluency with APIs. Compensation ranges from €40k to €60k based on experience, along with stock options. The position is full-time, remote-friendly, with in-person visits as needed.

Competenze

• Experience leading implementations of complex operational systems like ERP or WMS.
• Strong ability to create clear workflows from chaotic processes.
• Comfortable in high-intensity environments focusing on speed.

Mansioni

• Lead customers from signed to live with a defined onboarding plan.
• Map chaotic processes into clean workflows and define realistic V1.
• Collect and structure customer data to inform engineering.

Conoscenze

Project-management excellence

Ability to structure chaos

Technically fluent with APIs

Clear communicator

High ownership

Descrizione del lavoro

We raised €1.7M in an international pre‑seed round to build Arke: the intelligent operating system for companies that make and move physical products.

We unify the entire operational cycle – from sales order to shipment – with a single platform used by the entire company.

With Arke, manufacturers and distributors can:

• Manage their product catalogue, BOMs, and inventory
• Plan and execute procurement and production
• Coordinate every stakeholder involved in fulfillment

Every day, Arke tells companies exactly what they should be doing next to ensure sales orders are delivered on time, production runs efficiently, working capital and inventory value are optimized.

Arke turns chaotic workflows into confident action. We unlock smarter, faster, more resilient operations for the companies that move GDPs.

The role

You’ll join a small, fast‑moving team where you own onboarding end‑to‑end – from understanding a customer’s messy processes to getting them live on Arke in just a few weeks.

You won’t just run onboarding: you’ll build the onboarding engine that will scale across dozens of manufacturing companies.

You’ll be the bridge between customers, product, and engineering. What you design will directly shape how manufacturers work, make decisions, and run their operations.

What you’ll do

• Lead customers from “signed” to “live” with a clear, structured onboarding plan
• Map chaotic processes into clean workflows and define a realistic V1
• Collect and structure customer data (products, BOMs, inventory, orders)
• Translate customer needs into crisp, actionable requirements for engineering
• Configure first workflows and automations together with the product team
• Build templates, checklists, and processes that make onboarding predictable
• Run weekly check‑ins, keep customers accountable, and unblock issues fast
• Turn patterns into repeatable components that improve future onboardings
• Experience leading implementations of complex operational systems – ERP, WMS/MES, PLM, OMS, APS, or workflow automation platforms
• Strong ability to structure chaos – you turn messy inputs into clean workflows
• Technically fluent: comfortable with APIs, data models, triggers, and integrations
• Project‑management excellence: you keep timelines, owners, and priorities clear
• Product‑oriented thinker who can write clear requirements and spot patterns
• High ownership – you don’t wait for direction, you bring solutions
• Clear communicator who keeps customers guided, informed, and confident
• Comfortable working in a high‑intensity environment where speed and clarity matter
• Ability to challenge customers with empathy and firmness

Nice to have

• Background in manufacturing, supply chain, or operations-heavy environments
• Background as a software developer or data scientist
• Experience in digital transformation or workflow design

  Compensation & commitment

  • Starting range: €40k to €60k + meaningful stock options, based on experience and our interview process.
  • Full‑time, remote‑friendly, with optional in‑person time in our Milan office. In‑person visits to customers required.

  How to apply

  • Please send your CV/Resume and relevant links to [e-mail], using the subject line format: Onboarding Lead Application – [Your Name].

  Seniority level

  Mid‑Senior level

  Employment type

  Full‑time

  Industries

  Software Development