Multilingual Support Engineer (Italy & France)

Proclinical Staffing; Milano; In loco; EUR 28.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading life sciences recruiter in Milan is seeking a proactive Customer Support Specialist. In this role, you will be the main contact for customer inquiries, delivering exceptional support across Italy and France. The ideal candidate will have 1-2 years of experience in customer service, fluency in Italian and French, and strong problem-solving skills. This position is vital for ensuring customer satisfaction and effective communication throughout the support process.

Competenze

• 1-2 years of experience in a customer service or support role.
• Experience in the medical industry is an advantage.
• Strong ability to build positive relationships with customers.

Mansioni

• Deliver first-level support via phone and remote tools for application and hardware issues.
• Diagnose and resolve hardware, software, and application issues remotely.
• Accurately log interactions and troubleshooting steps in the helpdesk ticketing system.

Conoscenze

Customer service skills

Fluency in Italian

Fluency in French

Excellent English skills

Basic IT and networking knowledge

Strumenti

Microsoft desktop

Windows server environments

Descrizione del lavoro

A leading life sciences recruiter in Milan is seeking a proactive Customer Support Specialist. In this role, you will be the main contact for customer inquiries, delivering exceptional support across Italy and France. The ideal candidate will have 1-2 years of experience in customer service, fluency in Italian and French, and strong problem-solving skills. This position is vital for ensuring customer satisfaction and effective communication throughout the support process.