Luxury Reservations & Revenue Leader

Httclub; Bolzano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A prominent company in Bolzano is seeking a Customer Service Manager to lead a team ensuring top-notch service for both internal and external clients. The role requires a passionate leader with 6-10 years of experience in customer support environments and a strong background in project management. Candidates should possess excellent communication skills in English and Italian, and knowledge of SAP is a plus. The position emphasizes team development and operational excellence, with minimal travel requirements.

Competenze

• 6-10 years of experience in Customer Service or Order Management with 5 years in a supervisory position.
• Preferred experience in Medical Devices.
• Strong analytical and computer skills.

Mansioni

• Manage a team of Customer Service representatives autonomously.
• Ensure efficient operations and a strong team culture.
• Monitor staffing to satisfy customer needs.

Conoscenze

Customer Service Excellence

Effective Communication

Team Leadership

Project Management

Problem Solving

Formazione

Relevant Bachelor's Degree

Strumenti

SAP

Descrizione del lavoro

A prominent company in Bolzano is seeking a Customer Service Manager to lead a team ensuring top-notch service for both internal and external clients. The role requires a passionate leader with 6-10 years of experience in customer support environments and a strong background in project management. Candidates should possess excellent communication skills in English and Italian, and knowledge of SAP is a plus. The position emphasizes team development and operational excellence, with minimal travel requirements.