Luxury Front Office Manager — Elevate Guest Experience

Belmond; Portofino; In loco; EUR 40.000 - 46.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain is seeking a Front Office Manager in Portofino, Italy. Responsibilities include overseeing front desk operations, ensuring excellent guest experiences, and managing staff. The ideal candidate has at least 3 years of experience in luxury hospitality, strong leadership abilities, and fluency in Italian and English. A Bachelor's degree in Hospitality Management is preferred. Competitive compensation and benefits are provided.

Servizi

Competitive compensation

Accommodation support

Transportation support

Discounted room rates at Belmond properties

Delicious meals provided by staff canteen

Competenze

• At least 3 years of previous experience in the same role of an extra luxury brand.
• Strong leadership skills to motivate teams.
• Ability to work flexibly under pressure in a fast-paced environment.

Mansioni

• Supervise front office team members for excellent service.
• Handle guest complaints efficiently while maintaining service standards.
• Oversee front desk functions including check-in/check-out.

Conoscenze

Leadership skills

Communication skills

Proficiency with hotel management software

Fluent in Italian

Fluent in English

Organizational skills

Knowledge of Leading Quality Assurance standards

Formazione

Bachelor's degree in Hospitality Management

Descrizione del lavoro

A luxury hotel chain is seeking a Front Office Manager in Portofino, Italy. Responsibilities include overseeing front desk operations, ensuring excellent guest experiences, and managing staff. The ideal candidate has at least 3 years of experience in luxury hospitality, strong leadership abilities, and fluency in Italian and English. A Bachelor's degree in Hospitality Management is preferred. Competitive compensation and benefits are provided.