Luxury Boutique Client Advisor - Elevate Shopper Experience

Moncler; Bardi; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading multinational company in Italy is seeking a Customer Service Specialist to coordinate sales, production, and logistics. The ideal candidate should have at least 5 years of experience in customer-facing roles and be proficient in both Italian and English. Responsibilities include managing orders, client support, and proactive sales initiatives. This role is full-time with opportunities for career growth within the organization.

Servizi

Career growth opportunities

Exposure to international clients

Competenze

• Minimum five years of experience in a Customer Service or back-office sales role.
• Experience in a customer-facing role within industrial or B2B contexts.
• Strong knowledge of ERP and CRM software.

Mansioni

• Enter orders and manage quotations in the ERP system.
• Act as the primary point of contact for clients, providing support and resolving queries.
• Coordinate transport planning and monitor delivery times.
• Lead proactive sales initiatives with existing customers.

Conoscenze

Fluent Italian

Competent English

Problem-solving skills

Communication skills

Attention to detail

Multitasking ability

Proactive attitude

Formazione

Bachelor’s degree or equivalent professional experience

Strumenti

ERP software

CRM software

Descrizione del lavoro

Overview

Customer Service Specialist (Responsabile Customer Service) with a minimum of 5 years’ experience in a customer‑facing role within industrial or B2B contexts. The position is based in Presezzo/BG, Italy and reports to the Commercial Director. You will coordinate sales, production, and logistics to deliver a high‑quality service experience for existing and new clients.

Responsibilities

• Enter orders and manage quotations in the ERP system, ensuring accurate status updates and customer communication.
• Control and update price lists, handle non‑conformities and support sales administration.
• Act as the primary point of contact for clients, providing support and resolving queries via phone, email, and other channels.
• Coordinate transport planning, monitor delivery times, and collaborate with logistics and production teams.
• Lead proactive sales initiatives with existing customers and identify potential new business opportunities.
• Maintain and update customer data in the CRM, generate reports for the management, and contribute to continuous improvement of processes.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Fluent Italian and competent English (C1/C2 preferred, at least B1).
• Minimum five years’ experience in a Customer Service or back‑office sales role, with strong knowledge of ERP/CRM software.
• Excellent communication, problem‑solving skills, and the ability to multitask in a fast‑paced environment.
• Proactive attitude, attention to detail, and a customer‑first mindset.

Benefits & Conditions

• Full‑time, 40 hours a week (Monday‑Friday).
• Direct employment with Gi Group Holding, with annual salary to be defined by experience.
• Opportunity for career growth within a multinational group and exposure to international clients.

Application

Send your CV and a brief cover letter outlining why you are the ideal candidate for this role.

Equal Opportunity

Gi Group Holding and its subsidiaries are equal opportunity employers. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status.