Lab Operations Manager , Kuiper Workplace Operations (KWO)

Amazon; Asti; In loco; EUR 85.000 - 182.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Italy is seeking a Lab Operations Manager to oversee lab operations, ensuring safety protocols and efficient workflows. The ideal candidate will have experience in project management within engineering or construction environments, along with strong communication skills and attention to detail. This role offers a competitive salary and the opportunity to work in a dynamic team environment.

Servizi

Health insurance

401(k) plan

Employee discounts

Competenze

• 5+ years of program or project management experience in facilities, labs, construction or engineering environments.
• Strong understanding of lab safety protocols and regulatory requirements.
• Experience managing complex project schedules and stakeholder coordination.

Mansioni

• Support LWO in the end-to-end lab lifecycle process.
• Enforce safety protocols, access control, and training compliance within the lab environment.
• Conduct regular lab audits and track local lab metrics.

Conoscenze

Project management

Communication

Coordination

Attention to detail

Formazione

Bachelor's degree in Electrical Engineering or related field

Strumenti

MS Excel

AutoCAD

Descrizione del lavoro

Lab Operations Manager , Leo Workplace Operations (LWO)

Job ID: 3091746 | Amazon Kuiper Manufacturing Enterprises LLC

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

In this role, you will serve as the Lab Operations Area Manager supporting the end-to-end implementation of Leo's Lab Operations Strategy. Joining the Leo Workplace Operations (LWO) team and reporting into the Sr. Strategy & Implementation Manager, you will own tactical and strategic execution of lab intake, planning, coordination, and closeout processes, ensuring lab launches and upgrades follow consistent, repeatable workflows. Operating at the strategic level, you will execute the operational infrastructure behind the Lab Program, including intake tracking, change request governance, workback schedules, tooling integration, and process‑failure investigations. Operating at the tactical level, you’ll be supporting daily operations and compliance within a designated lab site or zone. As the “air traffic controller,” you will ensure the smooth and safe functioning of lab environments by coordinating layout or equipment changes, driving process updates, and enforcing safety and access protocols. You’ll be the first line of contact for lab users, supporting service requests and surfacing concerns to the central team.

This role requires a detail‑oriented, hands‑on leader with strong communication and coordination skills, a bias for structure, and process rigor. You will partner closely with Design & Construction (D&C), Environmental Health & Safety (EHS), Hardware Engineering, Leo Workplace Ops (LWO), Facilities Management (FM) and other stakeholders to ensure programmatic consistency across inflight lab projects. You’ll track assets and performance metrics, perform regular audits, lead key governance forums, ensure accurate safety and training documentation, and act as a critical link between your local lab environment and the centralized Lab Operations team.

Key Job Responsibilities

• Support LWO in the end‑to‑end lab lifecycle process: project intake → execution planning → progress tracking → closeout
• Support lab change request governance, documentation, and tracking mechanisms
• Serve as the first point of contact for lab support requests, intake submissions, and user questions
• Enforce safety protocols, access control, and training compliance within the lab environment
• Lead weekly Lab Ops meetings and feedback loops, gathering and reporting site‑specific challenges and driving improvements
• Coordinate layout changes, equipment moves, site visits, and infrastructure upgrades in partnership with D&C and EHS
• Support planned and unplanned lab outages in partnership with FM and internal leadership; schedule flexibility is a must
• Conduct regular lab audits and track local lab metrics related to compliance, usage, and support needs
• Monitor asset condition and report issues or escalations for maintenance or replacement
• Ensure signage, safety plans, and lab records are accurate and up to date
• Proactively remain informed of inflight lab projects and workback schedules, escalating blockers as needed
• Serve as the central liaison for lab tooling, dashboarding, and asset tracking workstreams
• Support rollout and maintenance of Lab Operations Playbooks, training materials, and service catalogs
• Support cross‑functional meetings (e.g., with D&C, EHS, IT), ensuring clear notes, follow‑ups, and timely execution
• Monitor lab program health metrics and report regularly on progress, risks, and upcoming projects
• Drive continuous improvement of lab operations through process standardization and stakeholder feedback loops
• Maintain a clear line of communication with the central Lab Operations and local leadership teams, surfacing risks, blockers, or improvement ideas

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A Day in the Life

As a Lab Operations Area Manager, you will be responsible for managing the day‑to‑day execution of lab program processes. You’ll interface with teams across Leo to intake new lab requests and support defining and executing solutions. You’ll lead the weekly intake board, document decisions and risks, and work to unblock inflight projects.

You’ll also partner with internal tooling teams to ensure dashboards and trackers reflect the latest lab data. Your structured, proactive approach will help enforce governance, improve visibility, and create repeatable mechanisms that enable lab operations to scale efficiently across teams and locations.

As a Lab Ops SME, you’ll be operational anchor for a high‑velocity and agile workplace. You might start your day reviewing intake requests and performing a 5S audit. Mid‑morning, you may coordinate a layout reconfiguration with the FM and IT teams, ensuring standards are met and signage is refreshed.

Later, you walk the floor to audit asset conditions, flag a non‑compliant test bench, and update the central dashboard with your findings. Throughout the day, you respond to user questions, submit small tooling requests, and provide input to the central team on what’s working and what’s not. Your work ensures lab environments are safe, efficient, and user‑friendly.

About the Team

The Leo Workplace Operations (LWO) team manages construction projects, workspace strategy, lab environment programming, and facilities operations for Amazon Leo. Our mission is to optimize all Facilities operations within Leo environments to support high‑velocity satellite production.

Basic Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Experience in MS Excel, Word, and Windows Operating Systems
• 5+ years of program or project management experience in facilities, labs, construction or engineering environments
• 5+ years of working cross‑functionally with technical and non‑technical stakeholders
• Strong understanding of lab safety protocols and regulatory requirements
• Experience managing complex project schedules and stakeholder coordination
• Experience defining or implementing repeatable operational processes
• Strong written and verbal communication skills, with experience documenting and reporting on program health

Preferred Qualifications

• PMP or similar project management certification
• Experience with Six Sigma, lean manufacturingKnowledge of AutoCAD, VBA, and SQL at the intermediate level
• Experience working with and managing third‑party vendors
• Experience managing lab builds, tech space renovations, or R&D operations
• Familiarity with asset tracking tools, intake portals, or operational dashboards
• Experience supporting training or onboarding initiatives
• Comfort navigating ambiguity and creating order through tooling or process
• Strong working knowledge of Excel or similar tools (e.g., Smartsheet, Airtable, project trackers)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $98,700/year in our lowest geographic market up to $210,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.