Join Our Portugal Team Italian-Speaking Support & Content Moderator Role

Cross Border Talents; Bolzano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading global customer experience firm is urgently hiring Customer Support and Content Moderation professionals fluent in Italian and English to join their team in Porto or Lisbon, Portugal. The role involves providing user support and ensuring compliance with platform policies in a dynamic environment. Eligible candidates will receive relocation support and must be available for rotating shifts, including weekends. This is a full-time position requiring strong communication skills and valid EU citizenship or residence/work permit.

Servizi

Relocation package

Shared accommodation for up to 12 months

Flight reimbursement after 6 months

Competenze

• Fluent in Italian (C1) and English (B2).
• EU citizenship or valid residence/work permit in Portugal.
• Availability to work on-site in Porto.

Mansioni

• Respond to inquiries via phone, email, or chat.
• Assist with troubleshooting and issue resolution.
• Review and evaluate user-generated content.

Conoscenze

Italian fluency

English proficiency

Strong communication skills

Interpersonal skills

Strumenti

Active Directory

SCCM

VPN

Descrizione del lavoro

URGENT HIRING WELCOME BONUS : 2 000 euros (for Italian market available until July 31st)

Location: Porto or Lisbon Portugal (on-site or remote based in Portugal)

Language Requirements : Italian (C1) English (B2)

Contract Type: Full-time Shifts (including weekends if required)

Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Portugal Were hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

Youll provide user support and ensure content compliance working alongside a diverse high-performing team in a dynamic and international environment.

What Youll Do

Customer Support :

Respond to inquiries via phone email or chat

Assist with troubleshooting and issue resolution

Provide accurate product and service information

Maintain excellent customer satisfaction levels

Content Moderation :

Review and evaluate user-generated content

Enforce compliance with platform policies

Escalate complex cases to specialized teams

Ensure content quality objectivity and safety

What Were Looking For

Italian fluency (C1 or higher)

English proficiency (minimum B2)

EU citizenship or valid residence / work permit in Portugal

Strong communication and interpersonal skills

Availability to work on-site in Porto

Flexibility to work in rotating shifts including weekends if needed

Accepted Documents

EU ID or Passport

Portuguese Residence Card

Manifestação de Interesse (SEF proof of registration)

Visa holders (eligibility confirmed case by case)

If youre a Italian speaker looking to advance your career in Portugal join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!

Relocation Package (On-site Only)

For candidates relocating from outside Portugal :

• Shared accommodation for up to 12 months (280 / month utilities included deducted from salary)
• Hotel accommodation for up to 28 days (project-dependent)
• Flight reimbursement up to 400 after 6 months (economy class)

For candidates already in Portugal (in competitors housing) :

• Hotel stay up to 15 days (project-dependent)
• Travel reimbursement up to 150 after 6 months (economy class)

Key Skills

Active Directory,Information Technology,End user,Deskstops,OS,Windows,Access Pionts,Asset Management,SCCM,VPN,Troubleshoot,Computer information system,hardware,Technical Support

Employment Type: Full Time

Experience: years

Vacancy: 1