Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

AetherCore; Bologna; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

An international company is seeking a Customer Support Agent fluent in Italian and with a good command of English to provide exceptional customer service in Lisbon. The role involves troubleshooting issues and ensuring customer satisfaction. Ideal candidates will possess strong communication skills and a proactive attitude. This position is on-site in Lisbon, Portugal, and is perfect for those passionate about customer service.

Competenze

• C2 proficiency in Italian and B2 level in English.
• Experience in customer support is a plus.
• Basic troubleshooting abilities.

Mansioni

• Respond to customers’ inquiries via phone, email, or chat.
• Troubleshoot and resolve general and technical issues.
• Document all actions taken and escalate complex issues as needed.
• Maintain high customer service standards.

Conoscenze

Strong communication skills

Proactive attitude

Team player

Time management

Empathy

Strumenti

Google products (Gmail, Chrome, Google Drive)

Descrizione del lavoro

Overview

Lisbon is calling! We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities

• Respond to customers’ inquiries via phone, email, or chat
• Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)
• Document all actions taken and escalate complex issues as needed
• Maintain high customer service standards with empathy and attention to detail

Qualifications

• Language Requirements: C2 proficiency in Italian and B2 level in English
• Experience: Senior or Junior level (Experience in customer support is a plus)
• Soft Skills: Strong communication skills, proactive attitude, team player, time management, and empathy
• Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities

Location

On-site in Lisbon, Portugal

If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!

Apply Now to join our team and start your new career in Lisbon.