Italian Speaking Customer Service for Tech Company in Greece

Mercier Consultancy MD; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading tech consultancy is seeking Italian Speaking Customer Service Representatives to assist customers with inquiries regarding tech products and services. This entry-level role focuses on providing exceptional support in Italian, managing technical issues, and ensuring a high level of customer satisfaction. Ideal candidates should have prior customer service experience and strong communication skills. The position offers a competitive salary, flexible working hours, and various benefits including health insurance and relocation support.

Servizi

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Competenze

• Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus.
• Prior experience in customer service, ideally within the technology sector.
• Strong communication and interpersonal skills with a customer-focused approach.

Mansioni

• Manage customer inquiries related to tech products, services, and troubleshooting.
• Assist customers with account management, product setup, and technical issues.
• Resolve customer concerns promptly, ensuring a high level of satisfaction.

Conoscenze

Fluency in Italian

Customer service experience

Communication skills

Problem-solving abilities

Proficiency in CRM systems

Descrizione del lavoro

Italian Speaking Customer Service for Tech Company in Greece

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Mercier Consultancy MD provided pay range

This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Mercier Consultancy MD is excited to provide an amazing opportunity for Italian Speaking Customer Service Representatives for a leading Tech Company based in Greece. This role is perfect for individuals who have a passion for technology and a commitment to delivering exceptional customer support. As a representative, you will assist customers in Italian, providing them with guidance on tech products and services.

Key Responsibilities

• Manage customer inquiries related to tech products, services, and troubleshooting via phone, email, and chat in Italian
• Assist customers with account management, product setup, and technical issues
• Provide detailed information on product specifications, pricing, and available support services
• Resolve customer concerns promptly, ensuring a high level of satisfaction
• Document customer interactions accurately in the CRM system for future reference
• Collaborate with the technical team to address complex issues and enhance customer service
• Stay updated on the latest tech trends and company offerings to provide accurate assistance

Requirements

• Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus
• Prior experience in customer service, ideally within the technology sector
• Strong communication and interpersonal skills with a customer-focused approach
• Excellent problem-solving abilities and the capacity to work under pressure
• Ability to handle multiple inquiries and manage tasks efficiently
• Proficiency in CRM systems and general computer applications
• Willingness to work flexible hours, including evenings and weekends if needed

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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