Italian Facebook Representative with Relocation Package (onsite in Lisbon)

Cross Border Talents; Roma; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is looking for an Advertisers Support Specialist to assist clients in Lisbon. This role involves providing technical support to social media advertisers, ensuring satisfaction and resolution of issues. A high school diploma and EU citizenship or residence in Portugal are required. The position offers a relocation package for eligible candidates and a monthly salary based on 14 months of compensation.

Servizi

Relocation package

Accommodation assistance

Flight reimbursement

Competenze

• High School Diploma (mandatory).
• EU citizenship or Portuguese residence card (mandatory).
• Availability to work in shifts (mandatory).

Mansioni

• Assist advertisers and agencies via email and chat.
• Resolve technical issues and improve advertising experience.
• Convert email/chat cases into outbound calls for support.

Conoscenze

Relocation

Chat

Compensation

Advertising

Technical Support

Troubleshooting

Social Media

Email

English

Formazione

High School Diploma

Descrizione del lavoro

Rome, Metropolitan City of Rome Capital, Italy

Italian Facebook Representative with Relocation Package (onsite in Lisbon)

Job Description:

Join Our Team as an Advertisers Support Specialist!

Are you passionate about social media and helping businesses grow? We are looking for dynamic individuals to join our team in Lisbon as Advertisers Support Specialists. In this role, you will be at the forefront of assisting advertisers and agencies, ensuring they have the best experience possible.

As an Advertisers Support Specialist, you will support social media advertisers, helping them grow in an innovative and fast-paced environment. Advertisers and agencies contact our social media to request post-sales assistance and/or troubleshooting guidance using this service. Thus, your main purpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them use its tools and features.

As a member of the team, you will assist customers by email and chat after they have purchased ad placements or used social media products. You will be providing technical support designed in a B2B approach to adapt to our clients' needs to sustain and expand their businesses. Support assistance requests on our social media Family Apps & Advertising Services.

Convert the majority of email/chat cases into outbound calls to offer white-glove support regarding our services, having to work with multiple tools and multitask. ️️

Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern

Location: Onsite in Lisbon

Training: 15 working days

Salary: Monthly Base Salary of 14 months

Requirements:

• High School Diploma (mandatory)
• EU citizenship or Portuguese residence card (mandatory)
• Availability to work in shifts (mandatory)
• Availability to start soon

Relocation package with accommodation and flight reimbursement for:

• Candidates from outside Portugal
• Candidates living 100 Km from Lisbon

Are you excited about this opportunity? If interested, send your CV and we will contact you if you are suitable for the job.

Required Skills

• Relocation
• Chat
• Salary
• Compensation
• Features
• Advertising
• Facebook Availability
• Technical Support
• Troubleshooting
• Social Media
• Email
• English
• Training