Italian Customer Operations Specialist - Lisbon

Cross Border Talents; Torino; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A talent acquisition agency is looking for an Operations Customer Expert for Italian-speaking talents to join their Customer Service Operations team in Lisbon. The role involves responding to customer requests, handling support tickets, and maintaining accurate records. The position offers a gross cash compensation ranging from €1,050 to €1,379 per month, depending on accommodation choice, with additional benefits like health insurance and potential bonuses.

Servizi

Health insurance from day one

Meal allowance

Potential productivity bonus

22 vacation days

Mansioni

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back office tasks that may involve outbound calls.
• Conduct outbound calls to promote products, collect feedback, and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback and elevate cases when needed.

Descrizione del lavoro

A talent acquisition agency is looking for an Operations Customer Expert for Italian-speaking talents to join their Customer Service Operations team in Lisbon. The role involves responding to customer requests, handling support tickets, and maintaining accurate records. The position offers a gross cash compensation ranging from €1,050 to €1,379 per month, depending on accommodation choice, with additional benefits like health insurance and potential bonuses.