IT Support Specialist

BCIC Swiss; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

An IT service company based in Rome is seeking an experienced IT Support Specialist for a full-time, on-site role. The ideal candidate will provide first- and second-level support while resolving customer issues efficiently. Proficiency in IT support for both Windows and macOS systems, along with effective communication skills in English, is essential. Applicants must hold a valid work permit for Italy. Interested candidates should submit their CV with the position title and WhatsApp contact number.

Competenze

• Proficient in first- and second-level IT support.
• Must hold a valid work permit in Italy.
• Several years of experience in a similar role required.

Mansioni

• Provide first- and second-level support and resolve customer issues efficiently.
• Work with third-party vendors to remediate complex AV-related issues when required.
• Communicate clearly and promptly regarding issue status and resolution.
• Maintain accurate and up-to-date ticket records for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and authorized Cisco Jabber applications.
• Support Apple PC users with basic macOS knowledge.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.

Conoscenze

First-level IT support

Second-level IT support

Hardware/software troubleshooting

Windows OS

macOS

Network diagnostics

Effective communication in English

Descrizione del lavoro

Location, Type, Skill, Responsibilities & More

IT Support Specialist

Location

Rome, Italy

Type

Full-time , On-site

Hours

8 hours per day

Skills

Proficient in first- and second-level IT support, hardware/software troubleshooting, Windows and macOS systems, printers, network diagnostics, and effective communication in English, with a valid work permit in Italy

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full time, on-site) "IT Support Specialist" in Italy.

Responsibilities

• Provide first- and second-level support and resolve customer issues efficiently.
• Work with third-party vendors to remediate complex AV-related issues when required.
• Communicate clearly and promptly regarding issue status and resolution.
• Maintain accurate and up-to-date ticket records for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and authorized Cisco Jabber applications.
• Possess basic knowledge of macOS to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
• Use diagnostic tools to identify and resolve network connectivity and workstation hardware/software issues.

Requirements

• Must hold a valid work permit in Italy.
• Proficiency in English and the local language is mandatory.
• Several years of experience in a similar role are required.

Application Process

• Interested candidates are requested to send their English CV, mentioning the position title in the subject line, along with their WhatsApp contact number, as soon as possible.

Apply here: [e-mail]

Salary: Negotiable

Apply Now!