IT Support Specialist

BCIC Swiss; Perugia; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A technology support company is seeking an IT Support Specialist for a role based in Perugia, Italy. This position involves providing IT support, maintaining systems, and communicating effectively with customers. Ideal candidates will have several years of experience in IT support and must be fluent in English. The company offers flexible hours and negotiable salary.

Competenze

• Must hold a valid work permit in Italy.
• Several years of professional experience in the field of IT support.
• Fluency in English.

Mansioni

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Mac OS & Microsoft Office.
• Performs general preventative maintenance tasks on computers, laptops, and printers.

Conoscenze

Problem resolution

Fluency in English

IT support experience

Descrizione del lavoro

Location, Type, Skill, Responsibilities & More

IT Support Specialist

Location

(Perugia & Piacenza) Italy

Type

Dispatch, On-site

Hours

10-20 hours per week

Skills

BCIC Swiss GmbH | Best Connect International Company is looking for a "IT Support Specialist Dispatch on-site" in ITALY .

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Mac OS & Microsoft Office. Cisco Jabber is another authorized desktop application.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements

• Must hold a valid work permit in Italy.
• Several years of professional experience in the field of IT support.
• Fluency in English.

Salary

Negotiable

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Recruiter

Fahmida Ahmed Tithi
Junior Recruiter
[e-mail]
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