It Support Lead - Remote

Novogene Europe; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Un fornitore globale leader di servizi genomici è alla ricerca di un addetto al supporto tecnico per coprire il Sud Europa. Questa figura svolgerà un ruolo collaborativo, comunicando con i team di vendita e i clienti per risolvere problemi e supportare l'analisi delle esigenze di mercato. Richiesta un titolo di studio in biologia molecolare o genetica, con esperienza preferita nel sequenziamento. La posizione è remota, preferibilmente da Firenze, Roma o Napoli.

Competenze

• Esperienza in sequenziamento ad alta capacità è preferita.
• Essere in grado di multitasking e lavorare sotto pressione.
• Parlare la lingua madre sarà un grande vantaggio.

Mansioni

• Comunicare con i team di vendita per promuovere opportunità di business.
• Risolvere problemi pre-vendita e fornire soluzioni ai clienti.
• Analizzare potenziali gruppi di clienti regionali e raccogliere informazioni pertinenti.
• Sostenere viaggi di lavoro per incontri con i clienti quando necessario.

Conoscenze

Capacità di ascolto

Comunicazione scritta e verbale in inglese

Proattività

Capacità di lavorare in team

Formazione

PhD o M.S in biologia molecolare, genetica

Descrizione del lavoro

Descrizione dell’offerta di lavoro Novogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers.We are currently recruiting for a Technical Support covering Southern Europe. This role is highly collaborative and requires drive, organisation, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth.Location: Remote (Ideally at Florence, Rome or Napoli)Job descriptions:Responsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets.Responsible for timely communication with customers to solve pre-sales problems and providing customers with solutions when necessary.Support the analysis of regional potential customer groups and collect relevant customer information.Support dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies.Business travel when required to support client meetings and Company eventsSupport other business requirements when needed.Your skills and experience:PhD. / M.S in molecular biology, genetics and related majors. Experience in high-throughput sequencing is preferred; Outstanding listening, verbal and written English communication skills.Be proactive. Have pioneering spirit. Ability to multitask and work under pressure.Good at communication and team work.Native language speaking will be a big plus.Novogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Novogene is commited to ensure all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sesual orientation, gender identity, national origin, disability, or any other legally-protected characterisitcs.All employment decisions at Novogene are based on business requirements on its positions and skill sets on applicants. The business is committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental conditions.Our privacy policy:https://www.Novogene.Com/eu-en/privacy-policy/?_gl=1*1w6ksjs*_up*MQ..&gclid=Cj0KCQjwuMuRBhCJARIsAHXdnqOgH94fnKpCUZRAZBfyifMnPwPWW-i79qDY1FSjDWJGyhkLfYM7xU0aAgBiEALw_wcB

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