IT Service Desk Technician

Dr. Schär AG; Postal; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

An international food company seeks an IT Service Desk Technician in Trentino-Alto Adige, Italy. This role involves providing first-level IT support across various locations, configuring devices, and maintaining systems. The ideal candidate has a degree in IT and strong knowledge of Windows and device administration. This position offers a supportive work environment with a range of employee benefits, including health programs and career development opportunities.

Servizi

Working in an international environment

Sustainable workplace

Individual Onboarding Program

In-house canteen

In-house daycare center

Health and pension fund

Training opportunities

Company events

Competenze

• Degree in IT or equivalent professional experience.
• Strong knowledge of Microsoft Windows, Android, and iOS devices.
• Familiarity with PC hardware and software architecture.
• Experience with Active Directory and Microsoft 365 user administration.
• Independent, solution-oriented approach.
• Excellent interpersonal skills in an international environment.

Mansioni

• Provide first-level technical support for hardware, software, and network issues.
• Support IT systems in manufacturing environments.
• Classify and prioritize user requests using the IT Service Management tool.
• Resolve issues directly or escalate to specialized IT teams.
• Configure, maintain, and support client devices and peripherals.
• Set up new workplaces, laptops, and desktops.
• Collaborate on IT projects.
• Maintain internal IT documentation and knowledge base.
• Occasionally travel to company locations as required.

Conoscenze

Technical support for hardware

Microsoft Windows knowledge

Experience with Active Directory

Interpersonal skills

English proficiency

Italian or German proficiency

Formazione

Degree in IT or equivalent experience

Descrizione del lavoro

Job Description

Posted Wednesday 14 January 2026 at 05:00 | Expires Monday 16 March 2026 at 03:59

Dr. Schär is a global community of innovative and collaborative people, free to think outside the box and to unlock their full potential in terms of creativity, capability, and courage.

As an IT Service Desk Technician, your role involves managing IT systems and providing support to colleagues across all Dr. Schär Group locations, helping them with their devices, accounts, and key applications.

Your Responsibilities

• Provide first-level technical support for hardware, software, and network issues
• Support IT systems in manufacturing environments
• Classify and prioritize user requests using our IT Service Management tool
• Resolve issues directly or escalate them to specialized IT teams
• Configure, maintain, and support client devices and peripherals
• Set up new workplaces, laptops, and desktops
• Collaborate on IT projects
• Maintain the internal IT documentation and the knowledge base
• Occasionally travel to company locations as required
• Good command of English and very good proficiency in either Italian or German

Your Profile

• Degree in IT or equivalent professional experience
• Strong knowledge of Microsoft Windows, Android, and iOS devices
• Familiarity with PC hardware and software architecture
• Experience with Active Directory and Microsoft 365 user administration
• Independent, solution-oriented approach
• Excellent interpersonal skills in an international environment

Benefits

• Global Mindset: Working in an international environment
• Nature meets Design: Working in the midst of greenery in a highly modern and sustainable workplace
• Perfect Start: An individual "Onboarding Program" and support from your buddy
• Food: An in-house canteen, fresh fruit and snacks
• Childcare: An in-house daycare center and “Dr. Schär Kids Care”
• Family: workplace recognized with the 'auditfamilieundberuf' certificate
• Long Term Wellbeing: Health and pension fund and in-house fitness program
• Growth: Dr. Schär Academy with a variety of training opportunities and language programs
• Playtime & Team Spirit: Calcetto, table tennis, lunch roulette in the in-house garden
• Magic Moments: Company parties, events, and gift

Are you ready to free the best in you?

The position is open to people of all genders, in accordance with the principles of equal opportunity and inclusion.