IT Desktop Support- Riardo, Italy (Dispatch / On Demand Request).

Axiom Technologies; Riardo; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Campania is seeking a desktop support professional to deliver high-quality support for end-users. You will troubleshoot and resolve hardware and software issues for desktops and laptops, respond to incidents, and collaborate with IT teams. Ideal candidates should have a degree in Computer Science or a related field and strong knowledge of Windows OS and Office 365. This role may require on-site support and offers opportunities for growth in a flexible environment.

Competenze

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with ticketing systems.

Mansioni

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via ticketing system or in-person.
• Install and maintain operating systems and software applications.

Conoscenze

Windows OS

Office 365

Troubleshooting

Basic networking concepts

Excellent communication

Interpersonal skills

Formazione

Bachelor’s degree in Computer Science or IT

Strumenti

ServiceNow

Zendesk

JIRA

Descrizione del lavoro

Overview

We are seeking a desktop support professional to deliver high-quality end-user support and collaboratively work with IT teams on incidents, requests, and projects.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.


• Respond to service requests and incidents via ticketing system, phone, or in-person.


• Install, upgrade, and maintain operating systems (Windows / macOS / Linux) and software applications.


• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).


• Set up and configure new employee workstations, including user accounts and permissions.


• Maintain asset inventory and ensure accurate documentation of IT equipment.


• Assist with onboarding / offboarding of employees from a technical perspective.


• Support remote users with VPN, remote desktop, and connectivity issues.


• Collaborate with other IT teams on escalated issues or project-related tasks.


• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).


• 1+ year of experience in a desktop support, helpdesk, or IT technician role.


• Strong knowledge of Windows OS, Office 365, and basic networking concepts.


• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.


• Excellent communication and interpersonal skills.


• Strong troubleshooting and problem-solving abilities.

Preferred

• Experience with macOS or Linux environments.


• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.


• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions

• On-site support may be required.


• Occasional lifting of equipment (up to 25 lbs).


• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

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