Information Technology Support Technician

Sharp Brains; Padova; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading IT services provider located in Padova is seeking an experienced Information Technology Support Technician to deliver comprehensive technical support for desktop and laptop systems. The ideal candidate will have over three years of experience, familiarity with ITIL practices, and proficiency in managing software installations and security patching. This full-time position offers an opportunity to work on-site in a dynamic environment within the Greater Padova area.

Competenze

• More than 3 years of experience in IT support.
• Familiarity with hardware, software, and connectivity issues.
• Experience in supporting and managing desktop devices.

Mansioni

• Provide end-to-end technical support for desktop and laptop systems.
• Manage the full lifecycle of desktop devices.
• Deliver support using tools such as SCCM, Intune, and ServiceNow.
• Ensure compliance with security protocols and IT policies.

Conoscenze

Technical support troubleshooting

Active Directory management

ITIL practices

Support for Windows OS

SCCM

ServiceNow

EUC tools

Communication skills

Strumenti

SCCM

Intune

ServiceNow

Descrizione del lavoro

Role Type: FTE

Working Days: 5 Days in a week

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: Padova Metropolitan Area, Italy (On-Site)

Responsibilities

• Provided end‑to‑end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end‑user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor‑based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
• Followed ITIL practices for incident, problem, and service request management in corporate environments.

Seniority Level

Associate

Employment type

Full‑time

Job function

Information Technology and Analyst

Industries

IT Services and IT Consulting

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