Information Technology Support Engineer

TECEZE; Roma; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading IT services company in Italy is seeking an experienced Information Technology Support Engineer to provide Level 2 support for hardware and software issues. Key responsibilities include troubleshooting complex problems, managing Active Directory tasks, resolving OS-level issues, and ensuring high customer satisfaction. The ideal candidate will demonstrate strong technical skills and the ability to support enterprise applications within a dynamic IT environment.

Competenze

• Provide Level 2 support for desktop, laptop, and peripheral issues.
• Troubleshoot complex hardware and software issues.
• Resolve OS-level issues for Windows/macOS.
• Install, configure, and troubleshoot Windows OS and enterprise applications.
• Support Microsoft 365 applications.
• Diagnose and replace faulty hardware components.
• Troubleshoot LAN/WAN, Wi-Fi, VPN, and other connectivity issues.

Mansioni

• Manage Active Directory tasks.
• Resolve DNS, IP configuration, and network access problems.
• Provide onsite and remote support to end users.
• Ensure SLA compliance and customer satisfaction.

Descrizione del lavoro

Provide Level 2 support for desktop, laptop, and peripheral issues escalated from L1 support.

Troubleshoot complex hardware and software issues that require deeper technical knowledge.

Resolve OS-level issues (Windows/macOS), including performance, crashes, and configuration errors.

Install, configure, upgrade, and troubleshoot Windows OS and standard enterprise applications.

Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).

Handle profile corruption, application crashes, and compatibility issues.

Manage Active Directory tasks:

Support Entra ID (Azure AD) user and device-related issues.

Troubleshoot login, GPO, and authentication issues.

Diagnose and replace faulty hardware components (HDD/SSD, RAM, batteries).

Support printers, scanners, docking stations, monitors, and mobile devices.

Troubleshoot LAN/WAN, Wi-Fi, and VPN connectivity issues.

Autopilot setup and troubleshooting.

Resolve DNS, IP configuration, and network access problems.

Provide professional onsite and remote support to end users, including VIP users.

Ensure SLA compliance and high customer satisfaction.

Onboarding & Offboarding Support

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Computer and Network Security

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