Incident Manager - ITIL & Service Continuity Lead

idpp; Torino; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A technology services company in Torino is looking for an experienced Incident Manager to manage and coordinate the resolution of incidents, ensuring minimal business impact. Ideal candidates should have 2–3 years of experience in IT Service Management, a solid understanding of ITIL processes, and excellent communication skills. This role requires the ability to work under pressure, manage multiple priorities, and support continuous improvement of incident management processes.

Competenze

• 2–3 years of experience in Incident Management or IT Service Operations.
• Good understanding of ITIL framework and service management principles.
• Strong communication and stakeholder management skills.

Mansioni

• Manage and coordinate the resolution of incidents from detection to closure.
• Act as the primary point of contact for incident escalation and communication.
• Ensure timely restoration of services in line with SLAs and governance standards.

Conoscenze

Incident Management

ITIL framework understanding

Communication skills

Stakeholder management

Ability to manage pressure

Experience with ITSM tools

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

A technology services company in Torino is looking for an experienced Incident Manager to manage and coordinate the resolution of incidents, ensuring minimal business impact. Ideal candidates should have 2–3 years of experience in IT Service Management, a solid understanding of ITIL processes, and excellent communication skills. This role requires the ability to work under pressure, manage multiple priorities, and support continuous improvement of incident management processes.